SALESFORCE CRM SERVICES

SALESFORCE CRM SERVICES

Tenth Planet is keen in building a solution aligned with your vision, so as to act as a technical backbone aiding your services.

We assist and guide NGOs in automating the repetitive tasks and simplifying the more complex processes. We have in-depth domain knowledge in designing solutions and build an integrated platform for Non-Governmental Organizations. We offer a wide range of Salesforce services and extend our support to NGOs in designing solutions and build an integrated platform to efficiently track donations, grants, events, communications, constituents, volunteers, members, grantees, partners, clients, constituent, relationship, financial, campaign, soft credits and much more, from anywhere and on any device.

Our Salesforce professionals work along with you to analyze and identify the right Salesforce solution for your organization and your service process.

We do assist you in prioritizing and getting implementations released iteratively, so as to enable you to solve your execution problem quicker and keep continuing your services without any delays.

Salesforce consulting for NPOs

Our Salesforce Certified experts work with you and understand your business requirements. We help you identify the appropriate products and the platforms offered by Salesforce for your business operations. Our experts will guide you through every step of the Salesforce adoption process.

When it comes to Pricing, it is reality to fear on the cost of adopting a new system or migration or implementations. Tenth Planet offers Pricing consultations too. We ensure that you get all the benefits out of the Salesforce standard functionalities and there by assist you in minimizing the cost of implementations.

Npos services

  • Out-of-the-box Salesforce features
  • Custome development
  • Integration
  • Legacy data migration
  • User training

Salesforce consulting

Salesforce is a highly customizable and extendable solution. To properly utilize its potential, it’s important to strategize and plan how exactly you can use all its features and how you can implement your business specific workflows in the solution. A properly planned and implemented solution can save a lot of time and resources.

We are experts in planning out the most efficient Salesforce process workflows that meet your business demands. We advise organizations at every step of their Salesforce adoption process.

HIGHLIGHTS

  • Re-engineering Business Process
  • Implementation Planning

SALESFORCE IMPLEMENTATION & INTEGRATION

Are you looking for an Application developed from the scratch for your business needs? We are here to help you streamline and automate your business process with Salesforce Automation. We custom develop and integrate in a way that our customers outspread the functionality of Sales Cloud and Service Cloud which take their business to the next level. Being Force.com powerful, scalable and secured cloud computing platform, we assure development of apps five times faster than any other implementations at a lower cost. Our Salesforce Custom App Development include:

Business Analysis

We analyse your existing/legacy system, work with you to perform a detailed study of your business workflows and identify your business pain points. We involve in Gap Analysis, Feasibility Studies and Cost Analysis and provide you the suitable solutions.

Prototype

We help you understand the TO-BE system with a Prototype which you can walk through your Stake holders and have an early user feedback.

Solution Design

We provide you a Solution design document to better understand the implementations / customizations planned. The Solution Design will include the following:

  • UI of the system
  • Business Rules
  • Validation Rules
  • Workflows
  • Auto process Logics
  • Field Names with Type

Development

Our Salesforce development services begin when the Solution proposed is accepted by the customer. We follow our unique coding style in Apex code development and strictly follow Salesforce Standards of implementations. Development includes Visualforce pages, Apex classes, S-controls, Triggers, Views, Page Layouts, Workflows, Reports and Dashboards.

Deploy

We deploy and launch the application in Salesforce with Quality validation. We offer Demo, User Training, Release Notes and supportive documents during the release. The release process is carefully designed so that the launch does not affect the existing business.

Salesforce Integration

Are you an Organization that uses various applications for various business needs? Each of your applications may have Security Layers, Data, Business Logic and User Interface. Tenth Planet will work with you and assist in integrating these applications with Salesforce to achieve high level of operational consistency, efficiency and quality.

Tenth Planet offers secure, reliable, seamless and scalable integrations with Legacy System, 3rd Party System and AppExchange.

We specialize in integrating Salesforce with 3rd Party systems wherein we have integrated with Sharepoint, Drupal, DotNet based systems and other 3rd party systems enabled with REST/SOAP.

Our specialization has extended in integrating Salesforce with AppExchange like Jitterbit, Fairsail, Jobscience, Getfeedback, SurveyMonkey, CFTSys and Remedyforce.

HIGHLIGHTS

  • 90 Days GO LIVE
  • Custom App Development
  • Automate the business process

salesforce support

Support services plays a very important role addressing the queries of the stakeholders, with our expertise in salesforce. Our team will be able to provide prompt support services to the users enabling efficient usage of the salesforce application.

  • We provide the option of various communication mediums like email, chat, voice call for our support services for better customer satisfaction.
  • We assist you with your ongoing support needs of your existing salesforce application and post development support.
  • We have customized our support packages suitable to your needs, from which you can choose as per your requirements.

Our support packages is as follows:

Monitoring

We will proactively monitor your Salesforce implementation, identify areas of improvement, recommend courses of action, develop best practices, and create an improvement plan.

Make Shift Support Packages

You can avail our support when there is a immediate requirement, which can be one time, for solving or assisting specific support requirements.

Annual Maintenance Packages

After designing successful CRM platform or custom application on salesforce catering your organization needs, ongoing support becomes very important for training the users and the assisting the organization becomes important for effective usage of the platform.

We will have a dedicated support team working for your organization helping your users on salesforce application support.

Highlights

  • 24/7 support desk
  • Ongoing advice
  • Quick enhancement
  • Maintenance of cloud solution