{"id":1264,"date":"2019-04-29T10:41:34","date_gmt":"2019-04-29T05:11:34","guid":{"rendered":"http:\/\/blog.tenthplanet.in\/?p=1264"},"modified":"2026-03-03T10:14:38","modified_gmt":"2026-03-03T10:14:38","slug":"what-are-the-expectations-of-an-erp-customer","status":"publish","type":"post","link":"https:\/\/tenthplanet.in\/blogs\/what-are-the-expectations-of-an-erp-customer\/","title":{"rendered":"What to expect from your ERP vendor?"},"content":{"rendered":"<p>We have listed below the top 15 expectations of an ERP customer and what he\/she will be looking for while approaching an ERP vendor who provide solutions for Open Source ERP such as <strong>Compiere<\/strong>, <strong>ADempiere<\/strong>, <strong>Idempiere<\/strong> and <strong>OpenBravo<\/strong> ERP with <strong>support, upgrade, implementation and consulting<\/strong> services.<\/p>\n<ol>\n<li><strong>FIXED PRICE<\/strong> implementation &amp; go live services\n<ul>\n<li>Customers expect <strong>MODULE<\/strong> wise FIXED pricing for implementation and go live, as they may not use all the modules from day 1<\/li>\n<\/ul>\n<\/li>\n<li>FIXED PRICE for <strong>annual support<\/strong> for standard bugs, clarifications, data fixes and minimal change requests\n<ul>\n<li>No charge for Bugs<\/li>\n<\/ul>\n<\/li>\n<li><strong>FIXED RATE CARD<\/strong> for <strong>CHANGE REQUEST, EXTENSION<\/strong> work upfront and not charge based on ad-hoc time &amp; material charges\n<ul>\n<li>Not interested to pay for additional hours spent on multiple environment for Change request\/Extension work<\/li>\n<\/ul>\n<\/li>\n<li>Easy to understand visual <strong>DOCUMENTS<\/strong> online<\/li>\n<li>Easy detailed <strong>TRAINING<\/strong> for end users to help them adopt new system quickly\n<ul>\n<li>Need shadow training for <strong>DATA ENTRY<\/strong> user during mock data entries from legacy system<\/li>\n<li>Customers expect our functional subject-matter expert to be present <strong>ONSITE<\/strong> for requirements gathering, training, master data cleanup, opening balance cleanup activities<\/li>\n<li>Customers expect our <strong>TECHNICAL<\/strong> experts to be onsite to DEPLOY environments and train ADMIN users of customers to manage on cloud or premise<\/li>\n<\/ul>\n<\/li>\n<li>Online ticketing system <strong>SUPPORT DESK<\/strong> for raising issues anytime<\/li>\n<li>Customized <strong>REPORTS<\/strong> as per their business practices\n<ul>\n<li>Reports are the key area, and it should be very fast and match back with other reports<\/li>\n<\/ul>\n<\/li>\n<li>Quick <strong>GO LIVE<\/strong> execution with reasonable <strong>CUSTOMIZATION<\/strong>\n<ul>\n<li>Easily configurable Accounting as their business practices like other accounting software standards<\/li>\n<\/ul>\n<\/li>\n<li>Improved, streamlined <strong>BUSINESS PROCESS<\/strong> shifting to a new ERP\n<ul>\n<li>New ERP should support seamless integration with other Systems. Also support web\/mobile<\/li>\n<\/ul>\n<\/li>\n<li>Always highly responsive proactive <strong>CUSTOMER SERVICE<\/strong> and leadership from the vendor\n<ul>\n<li>Expect to educate value added in new ERP system<\/li>\n<li>Periodical upgrade for ERP system is proactive customer service from vendor<\/li>\n<li>Periodical data archive for ERP system is proactive customer service from vendor<\/li>\n<li>Identify the pain points from the customer and solve the issues upfront. Yes agreed and few more points I could think off<\/li>\n<\/ul>\n<\/li>\n<li>Customer Looking for <a href=\"https:\/\/tenthplanet.in\/compiere\/overview\/\" target=\"_blank\" rel=\"noopener\"><strong>Readily available product<\/strong><\/a> to use without waiting for customization<\/li>\n<li><strong>Warranty<\/strong> for a specific period after go live<\/li>\n<li><strong>Mobile friendly<\/strong> and <strong>User friendly<\/strong> version \/ with Mobile app support<\/li>\n<li>Defined <strong>operation &amp; support<\/strong> with defined SLAs<\/li>\n<li><strong>99.99% server uptime<\/strong> with high performance always<\/li>\n<\/ol>\n<p><a href=\"https:\/\/tenthplanet.in\/getintouch\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2252 size-full\" title=\"compiere-erp-go-live-in-90-days\" src=\"https:\/\/tenthplanet.in\/blogs\/wp-content\/uploads\/sites\/21\/2019\/08\/COMPIERE_LEAD-MAGNET_banners_compiere-erp-go-live-in-90-days.jpg\" alt=\"COMPIERE_LEAD-MAGNET_banners_compiere-erp-go-live-in-90-days\" width=\"1170\" height=\"200\" srcset=\"https:\/\/tenthplanet.in\/blogs\/wp-content\/uploads\/sites\/21\/2019\/08\/COMPIERE_LEAD-MAGNET_banners_compiere-erp-go-live-in-90-days.jpg 1170w, https:\/\/tenthplanet.in\/blogs\/wp-content\/uploads\/sites\/21\/2019\/08\/COMPIERE_LEAD-MAGNET_banners_compiere-erp-go-live-in-90-days-300x51.jpg 300w, https:\/\/tenthplanet.in\/blogs\/wp-content\/uploads\/sites\/21\/2019\/08\/COMPIERE_LEAD-MAGNET_banners_compiere-erp-go-live-in-90-days-1024x175.jpg 1024w, https:\/\/tenthplanet.in\/blogs\/wp-content\/uploads\/sites\/21\/2019\/08\/COMPIERE_LEAD-MAGNET_banners_compiere-erp-go-live-in-90-days-768x131.jpg 768w\" sizes=\"auto, (max-width: 1170px) 100vw, 1170px\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Explained about the basic expectations of an Open Source ERP customer and what he looks for when Choosing an ERP software <\/p>\n","protected":false},"author":23,"featured_media":1266,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[350],"tags":[372,370],"class_list":["post-1264","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-compiere","tag-ceo-blogs","tag-erp"],"acf":[],"_links":{"self":[{"href":"https:\/\/tenthplanet.in\/blogs\/wp-json\/wp\/v2\/posts\/1264","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tenthplanet.in\/blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tenthplanet.in\/blogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tenthplanet.in\/blogs\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/tenthplanet.in\/blogs\/wp-json\/wp\/v2\/comments?post=1264"}],"version-history":[{"count":0,"href":"https:\/\/tenthplanet.in\/blogs\/wp-json\/wp\/v2\/posts\/1264\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/tenthplanet.in\/blogs\/wp-json\/wp\/v2\/media\/1266"}],"wp:attachment":[{"href":"https:\/\/tenthplanet.in\/blogs\/wp-json\/wp\/v2\/media?parent=1264"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tenthplanet.in\/blogs\/wp-json\/wp\/v2\/categories?post=1264"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tenthplanet.in\/blogs\/wp-json\/wp\/v2\/tags?post=1264"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}