{"id":20306,"date":"2020-12-31T12:21:54","date_gmt":"2020-12-31T06:51:54","guid":{"rendered":"https:\/\/tenthplanet.in\/compiere\/?post_type=solutions&#038;p=20306"},"modified":"2025-07-24T11:54:19","modified_gmt":"2025-07-24T06:24:19","slug":"compiere-erp-for-healthcare-products-services-and-maintenance","status":"publish","type":"solutions","link":"https:\/\/tenthplanet.in\/compiere\/solutions\/compiere-erp-for-healthcare-products-services-and-maintenance\/","title":{"rendered":"Compiere ERP for Healthcare products Services and Maintenance"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1691573015587{padding-top: 50px !important;padding-bottom: 50px !important;}&#8221;][vc_column][vc_row_inner full_width=&#8221;inner_row_contained&#8221; content_placement=&#8221;middle&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column_inner width=&#8221;2\/3&#8243; css=&#8221;.vc_custom_1673334425114{padding-right: 30px !important;padding-left: 0px !important;}&#8221; offset=&#8221;vc_col-lg-offset-0 vc_col-lg-6 vc_col-md-offset-0 vc_col-md-6 vc_col-sm-offset-2&#8243; css_tablet_landscape=&#8221;.vc_custom_1673334425115{padding-right: 0px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1673334425117{padding-right: 15px !important;padding-left: 15px !important;}&#8221; css_mobile=&#8221;.vc_custom_1673334425118{padding-right: 15px !important;padding-left: 15px !important;}&#8221;]<header class=\"kd-section-title col-lg-12 text-left  subtitle-below-title kd-animated fadeIn   vc_custom_1683624107385\" data-animation-delay=200><h1 class=\"separator_off\" style=\"font-size: 36px;line-height: 48px;margin-bottom:30px;\">Compiere ERP for Healthcare products Services and Maintenance<\/h1><h6 class=\"subtitle\" style=\"color: #7a7d8c;\">ERP software for customer care services, customer contract maintenance and timely services, call request with status tracking which helps your to improve the customer services.<\/h6><\/header><a  href=\"https:\/\/tenthplanet.in\/getintouch\/\"  target=\"_self\"  title=\"\"  class=\"tt_button tt_primary_button btn_primary_color  btn-align-left button-action-link   kd-animated zoomIn\" data-animation-delay=200><span class=\"prim_text\">GET IN TOUCH<\/span><\/a>[\/vc_column_inner][vc_column_inner css=&#8221;.vc_custom_1673334466089{padding-right: 0px !important;padding-left: 100px !important;}&#8221; offset=&#8221;vc_col-lg-6 vc_col-md-6&#8243; css_tablet_landscape=&#8221;.vc_custom_1673334466090{padding-right: 15px !important;padding-left: 15px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1673334466091{padding-right: 15px !important;padding-left: 15px !important;}&#8221; css_mobile=&#8221;.vc_custom_1673334466092{padding-top: 50px !important;padding-right: 15px !important;padding-left: 15px !important;}&#8221;][vc_single_image image=&#8221;20307&#8243; img_size=&#8221;full&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; el_id=&#8221;solution-catalog&#8221; css=&#8221;.vc_custom_1677066492413{padding-top: 50px !important;}&#8221;][vc_column][vc_row_inner equal_height=&#8221;yes&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; el_id=&#8221;solution-catalog-boxes&#8221; el_class=&#8221;solution-catalog-boxes&#8221;][vc_column_inner el_class=&#8221;wp-block-column&#8221; width=&#8221;1\/3&#8243;]<header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title   \" ><h3 class=\"separator_off\" >Initial Configuration Management<\/h3><\/header>[vc_column_text el_class=&#8221;border-none&#8221;]<\/p>\n<div class=\"is-layout-flow wp-block-group\">\n<div class=\"wp-block-group__inner-container\">\n<ul>\n<li>Working Days<\/li>\n<li>Demographics<\/li>\n<li>Territory<\/li>\n<li>SMS Message Template<\/li>\n<li>PM Configuration<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=&#8221;wp-block-column&#8221; width=&#8221;1\/3&#8243;]<header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title   \" ><h3 class=\"separator_off\" >Instrument Management<\/h3><\/header>[vc_column_text el_class=&#8221;border-none&#8221;]<\/p>\n<ul>\n<li>Instrument category<\/li>\n<li>Managing Instrument to create contract and tickets<\/li>\n<li>Manage Spares<\/li>\n<li>Maintain Application Error Code<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=&#8221;wp-block-column&#8221; width=&#8221;1\/3&#8243;]<header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title   \" ><h3 class=\"separator_off\" >Partner Management<\/h3><\/header>[vc_column_text el_class=&#8221;border-none&#8221;]<\/p>\n<ul>\n<li>Customer Department<\/li>\n<li>Account Classification to segregate the customer<\/li>\n<li>Manage Customer<\/li>\n<li>Maintain customer contract details<\/li>\n<li>Manage Preventive Maintenance Details<\/li>\n<li>Manage Employee classification<\/li>\n<li>Manage Employee<\/li>\n<li>Channel Partner, which maintain distributor details<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; el_class=&#8221;solution-catalog-boxes&#8221;][vc_column_inner el_class=&#8221;wp-block-column&#8221; width=&#8221;1\/3&#8243;]<header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title   \" ><h3 class=\"separator_off\" >Ticket Management<\/h3><\/header>[vc_column_text el_class=&#8221;border-none&#8221;]<\/p>\n<div class=\"is-layout-flow wp-block-group\">\n<div class=\"wp-block-group__inner-container\">\n<ul>\n<li>Creation of ticket (Request) in application<\/li>\n<li>Creation of ticket (Request) via SMS<\/li>\n<li>Creation of ticket (Request) via 3rd party software<\/li>\n<li>Option to create Breakdown calls, Scheduled calls, TechSupport calls<\/li>\n<li>Maintain Breakdown calls<\/li>\n<li>Maintain Scheduled calls<\/li>\n<li>Maintain TechSupport calls<\/li>\n<li>SMS send to customer once closed the ticket<\/li>\n<li>SMS send to engineer once open the ticket<\/li>\n<li>Ticket status change manually in application<\/li>\n<li>Ticket status change through SMS<\/li>\n<li>Ticket status change through 3rd party software<\/li>\n<li>Capture the \u2018Technical findings\u2019 in tickets<\/li>\n<li>Capture the \u2018suggestions to customer\u2019 in tickets<\/li>\n<li>Ticket assigned date time and Closed date time captured<\/li>\n<li>Field service reporting create against the tickets<\/li>\n<li>Error option to select in Field Service Reporting<\/li>\n<li>Field service reporting \u2013 approval by report engineer<\/li>\n<li>Escalation SMS send to \u2018Reporting engineer\u2019 about pending tickets<\/li>\n<li>Escalation SMS will be send to \u2018Business Unit Head\u2019 about pending tickets<\/li>\n<li>Preventive maintenance ticket create each month via scheduler<\/li>\n<li>Maintenance contract ticket create each month via scheduler<\/li>\n<li>\u2018Post installation audit\u2019 ticket create via scheduler<\/li>\n<li>Renew Contract option to update existing contract<\/li>\n<li>Ticket list report to list out all the tickets<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=&#8221;wp-block-column&#8221; width=&#8221;1\/3&#8243;]<header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title   \" ><h3 class=\"separator_off\" >Collaboration Management<\/h3><\/header>[vc_column_text el_class=&#8221;border-none&#8221;]<\/p>\n<ul>\n<li>Create spare quotation to capture spare details<\/li>\n<li>Print the spare quotation to send mail to customer<\/li>\n<li>Create spare request to confirm<\/li>\n<li>Send auto email to distribution team about spare request<\/li>\n<li>AMC\/CMC Quotation create and send print to customer<\/li>\n<li>Tour planner to maintain scheduled tickets for particular engineer<\/li>\n<li>Calibration Certificate print for list of products<\/li>\n<li>Preventive Maintenance list report<\/li>\n<li>Customer contract list report<\/li>\n<li>Field service reporting list report<\/li>\n<li>No Contract Customer list<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=&#8221;solution-empty-column&#8221; width=&#8221;1\/3&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; kd_background_image_position=&#8221;vc_row-bg-position-top&#8221; css=&#8221;.vc_custom_1677068321980{padding-top: 60px !important;padding-bottom: 60px !important;background-color: #efefef !important;}&#8221;][vc_column]<header class=\"kd-section-title col-lg-12 text-center  subtitle-below-title kd-animated fadeIn   vc_custom_1683624521069\" data-animation-delay=200><h2 class=\"separator_off\" style=\"font-weight: 400;\">Compiere ERP for Healthcare products Services and Maintenance<\/h2><\/header>[vc_row_inner kd_background_image_position=&#8221;vc_row-bg-position-top&#8221;][vc_column_inner css=&#8221;.vc_custom_1600779077245{padding-right: 0px !important;}&#8221; css_tablet_portrait=&#8221;.vc_custom_1600779077246{padding-right: 5px !important;}&#8221; offset=&#8221;vc_col-xs-6&#8243; css_mobile=&#8221;.vc_custom_1600779077246{margin-left: -18px !important;padding-left: 0px !important;}&#8221;]<a  href=\"https:\/\/tenthplanet.in\/getintouch\/\"  target=\"_self\"  title=\"\"  class=\"tt_button tt_primary_button btn_primary_color hover_solid_primary button-center button-action-link   kd-animated zoomIn add-margin-right\" data-animation-delay=200><span class=\"prim_text\">GET IN TOUCH<\/span><\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>ERP software for customer care services, customer contract maintenance and timely services, call request with status tracking which helps your to improve the customer services.<\/p>\n","protected":false},"featured_media":20307,"menu_order":0,"template":"","format":"standard","meta":{"_acf_changed":false},"industry":[64],"class_list":["post-20306","solutions","type-solutions","status-publish","format-standard","has-post-thumbnail","hentry","industry-compiere-healthcare"],"acf":[],"_links":{"self":[{"href":"https:\/\/tenthplanet.in\/compiere\/wp-json\/wp\/v2\/solutions\/20306","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tenthplanet.in\/compiere\/wp-json\/wp\/v2\/solutions"}],"about":[{"href":"https:\/\/tenthplanet.in\/compiere\/wp-json\/wp\/v2\/types\/solutions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/tenthplanet.in\/compiere\/wp-json\/wp\/v2\/media\/20307"}],"wp:attachment":[{"href":"https:\/\/tenthplanet.in\/compiere\/wp-json\/wp\/v2\/media?parent=20306"}],"wp:term":[{"taxonomy":"industry","embeddable":true,"href":"https:\/\/tenthplanet.in\/compiere\/wp-json\/wp\/v2\/industry?post=20306"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}