{"id":11336,"date":"2025-02-28T04:50:11","date_gmt":"2025-02-28T04:50:11","guid":{"rendered":"https:\/\/jaldi.store\/?p=11336"},"modified":"2026-08-10T09:54:36","modified_gmt":"2026-08-10T09:54:36","slug":"how-to-refund-products-in-pos-in-adempiere-retail","status":"publish","type":"post","link":"https:\/\/tenthplanet.in\/idempiere\/how-to-refund-products-in-pos-in-adempiere-retail\/","title":{"rendered":"How to Refund Products in POS in ADempiere Retail"},"content":{"rendered":"\n

Returning money to the customer through the Point of Sale (POS)<\/strong> system for a returned or cancelled item.<\/p>\n\n\n\n

User Access<\/strong><\/h2>\n\n\n\n

Who Can Access<\/strong><\/h3>\n\n\n\n
    \n
  • Cashier<\/li>\n\n\n\n
  • Admin<\/li>\n<\/ul>\n\n\n\n

    What User Can Do<\/strong><\/h3>\n\n\n\n
      \n
    • Search and Select the Original Bill<\/li>\n\n\n\n
    • Select Items to Refund<\/li>\n\n\n\n
    • Verify Return Eligibility<\/li>\n\n\n\n
    • Process Refund Based on Payment Mode<\/li>\n\n\n\n
    • Print Refund Receipt<\/li>\n<\/ul>\n\n\n\n

      Pre-Requisite Activities<\/strong><\/h2>\n\n\n\n
        \n
      • User Logged In with Refund Rights<\/li>\n\n\n\n
      • Valid Original Bill or Transaction Number<\/li>\n\n\n\n
      • Refund Policy Defined in System<\/li>\n\n\n\n
      • Item Must Be in Returnable Condition<\/li>\n\n\n\n
      • POS Refund Option Enabled<\/li>\n<\/ul>\n\n\n\n

        Business Rules<\/strong><\/h2>\n\n\n\n
          \n
        • Refund Allowed Only Within Return Window<\/li>\n\n\n\n
        • Original Bill is Mandatory<\/li>\n\n\n\n
        • Same Payment Mode for Refund<\/li>\n\n\n\n
        • Item Condition Must Be Verified<\/li>\n\n\n\n
        • Refund Amount Cannot Exceed Original Value<\/li>\n\n\n\n
        • Refunds May Require Manager Approval<\/li>\n\n\n\n
        • Inventory Adjustment Required<\/li>\n<\/ul>\n\n\n\n

          User Interface<\/strong><\/h2>\n\n\n\n

          Step 1 :<\/strong> Click Page Up<\/strong> button to do refund bill.<\/p>\n\n\n\n

          \"TenthPlanet<\/figure>\n\n\n\n

          Step 2: <\/strong>Enter the Head Cashier Password<\/strong> to do refund then click Ok.<\/p>\n\n\n\n

          \"TenthPlanet<\/figure>\n\n\n\n

          Step 3 :<\/strong> Enter the Bill No<\/strong> and Click Ok.<\/p>\n\n\n\n

          \n
          \"TenthPlanet<\/figure>\n<\/figure>\n\n\n\n

          Step 4 : <\/strong>Choose the Partial refund<\/strong> or Full refund<\/strong> in the Pop Up.<\/p>\n\n\n\n

          \"TenthPlanet<\/figure>\n\n\n\n

          Step 5 :<\/strong> Products loaded fully if Full refund<\/strong> would be selected. Otherwise the products should be scan if Partial refund<\/strong> selected<\/p>\n\n\n\n

          \"TenthPlanet<\/figure>\n\n\n\n

          Step 6 : <\/strong>Check refund bill in F9 View<\/strong> option to verify.<\/p>\n\n\n\n

          \"TenthPlanet<\/figure>\n","protected":false},"excerpt":{"rendered":"

          Returning money to the customer through the Point of Sale (POS) system for a returned or cancelled item. User Access […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[32,85],"tags":[42],"class_list":["post-11336","post","type-post","status-publish","format-standard","hentry","category-jaldi-super-store","category-adempiere-pos","tag-refund"],"_links":{"self":[{"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/posts\/11336","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/comments?post=11336"}],"version-history":[{"count":0,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/posts\/11336\/revisions"}],"wp:attachment":[{"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/media?parent=11336"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/categories?post=11336"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/tags?post=11336"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}