{"id":11621,"date":"2025-02-28T04:50:12","date_gmt":"2025-02-28T04:50:12","guid":{"rendered":"https:\/\/jaldi.store\/?p=11621"},"modified":"2026-08-05T08:41:23","modified_gmt":"2026-08-05T08:41:23","slug":"how-to-revoke-customer-points-wrongly-redeemed-in-adempiere-retail","status":"publish","type":"post","link":"https:\/\/tenthplanet.in\/idempiere\/how-to-revoke-customer-points-wrongly-redeemed-in-adempiere-retail\/","title":{"rendered":"How to revoke customer points wrongly redeemed in Adempiere Retail"},"content":{"rendered":"\n

Take back or remove loyalty\/reward points<\/strong> that were previously given to a customer.<\/p>\n\n\n\n

Who Can Access<\/strong><\/h2>\n\n\n\n
    \n
  • Admin<\/li>\n\n\n\n
  • Manager<\/li>\n\n\n\n
  • Cashier<\/li>\n\n\n\n
  • Back office<\/li>\n<\/ul>\n\n\n\n

    What User Can Do<\/strong><\/h2>\n\n\n\n
      \n
    • Search and Select a Customer<\/li>\n\n\n\n
    • View Current Point Balance<\/li>\n\n\n\n
    • Enter Number of Points to Revoke<\/li>\n\n\n\n
    • View Updated Balance<\/li>\n<\/ul>\n\n\n\n

      Pre-Requisite Activities<\/strong><\/h2>\n\n\n\n
        \n
      • User Logged In with Proper Permissions<\/li>\n\n\n\n
      • Points Already Awarded<\/li>\n\n\n\n
      • Valid Reason for Revocation<\/li>\n<\/ul>\n\n\n\n

        BUSINESS RULES<\/strong><\/h2>\n\n\n\n
          \n
        • Only Authorised Users Can Revoke Points<\/li>\n\n\n\n
        • Valid Reason Must Be Provided<\/li>\n\n\n\n
        • Points Cannot Be Revoked Below Zero Balance<\/li>\n\n\n\n
        • No Revocation After Expiry<\/li>\n\n\n\n
        • Customer Notification (If Enabled)<\/li>\n\n\n\n
        • Revoke Not Allowed on Already Redeemed Points<\/li>\n\n\n\n
        • Manager Approval (Optional Based on Policy)<\/li>\n<\/ul>\n\n\n\n

          USER ACCESS<\/strong><\/h2>\n\n\n\n

          STEP 1:<\/strong> Click CRM Integration Folder.<\/p>\n\n\n\n

          \n
          \"TenthPlanet-ADempiere-POS-CRMIntegration-1\"<\/figure>\n<\/figure>\n\n\n\n

          STEP 2:<\/strong> Click Revoke Points Redemption Process.<\/p>\n\n\n\n

          \"TenthPlanet-ADempiere-POS-RevokePointsRedemption-2\"<\/figure>\n\n\n\n

          STEP 3:<\/strong> Choose Customer.<\/p>\n\n\n\n

          \"TenthPlanet-ADempiere-POS-RevokePointsRedemption-3\"<\/figure>\n\n\n\n

          STEP 4:-<\/strong> Select Customer Code,Name,Mobile No…etc<\/p>\n\n\n\n

          \"TenthPlanet-ADempiere-POS-CustomerInfo-4\"<\/figure>\n\n\n\n

          STEP 5:<\/strong> Select Customer and Click Tick Button.<\/p>\n\n\n\n

          \"TenthPlanet-ADempiere-POS-CustomerInfo-5\"<\/figure>\n\n\n\n

          STEP 6:<\/strong> Enter the Adjustment Number and Adjustment Date.<\/p>\n\n\n\n

          \"TenthPlanet-ADempiere-POS-RevokePointsRedemption-6\"<\/figure>\n\n\n\n

          STEP 7:<\/strong> Click Start Button.<\/p>\n\n\n\n

          \"TenthPlanet-ADempiere-POS-RevokePointsRedemption-7\"<\/figure>\n\n\n\n

          STEP 8:<\/strong> Process Completed No Error.<\/p>\n\n\n\n

          \"TenthPlanet-ADempiere-POS-RevokePointsRedemption-8\"<\/figure>\n","protected":false},"excerpt":{"rendered":"

          Take back or remove loyalty\/reward points that were previously given to a customer. Who Can Access What User Can Do […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[31,32,39],"tags":[],"class_list":["post-11621","post","type-post","status-publish","format-standard","hentry","category-jaldi-life-style","category-jaldi-super-store","category-pos"],"_links":{"self":[{"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/posts\/11621","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/comments?post=11621"}],"version-history":[{"count":2,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/posts\/11621\/revisions"}],"predecessor-version":[{"id":22740,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/posts\/11621\/revisions\/22740"}],"wp:attachment":[{"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/media?parent=11621"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/categories?post=11621"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/tags?post=11621"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}