{"id":12441,"date":"2024-01-24T12:37:29","date_gmt":"2024-01-24T12:37:29","guid":{"rendered":"https:\/\/jaldi.store\/?p=9012"},"modified":"2026-08-27T09:24:35","modified_gmt":"2026-08-27T09:24:35","slug":"how-to-capture-crm-api-log-for-mobile-no-change-in-adempiere-retail","status":"publish","type":"post","link":"https:\/\/tenthplanet.in\/idempiere\/how-to-capture-crm-api-log-for-mobile-no-change-in-adempiere-retail\/","title":{"rendered":"How to Capture CRM API Log For Mobile No Change in ADempiere Retail"},"content":{"rendered":"\n

This log captures and tracks the API call made<\/strong> when a customer’s mobile number is updated<\/strong> in the POS or ERP and the change is synchronised to the CRM system<\/strong> via an API.<\/p>\n\n\n\n

User Access<\/strong><\/h2>\n\n\n\n

Who Can Access<\/strong><\/h3>\n\n\n\n
    \n
  • IT Admin<\/li>\n<\/ul>\n\n\n\n

    What User Can Do<\/strong><\/h3>\n\n\n\n
      \n
    • Trace and verify whether the mobile number update<\/strong> was successfully sent to CRM.<\/li>\n\n\n\n
    • View API logs specific to mobile number changes<\/strong><\/li>\n\n\n\n
    • Identify and troubleshoot failures<\/strong><\/li>\n\n\n\n
    • Re-trigger the failed API sync<\/li>\n<\/ul>\n\n\n\n

      Pre-Requisite Activities<\/strong><\/h2>\n\n\n\n
        \n
      • CRM integration should support mobile number update<\/strong> through an API<\/li>\n\n\n\n
      • POS\/ERP must be configured to log API activity<\/strong> for all customer syncs.<\/li>\n\n\n\n
      • Logging must capture both request and response payloads<\/strong> with metadata.<\/li>\n<\/ul>\n\n\n\n

        Business Rules<\/strong><\/h2>\n\n\n\n
          \n
        • System must verify<\/strong> uniqueness of the new mobile number before pushing to CRM.<\/li>\n\n\n\n
        • If the number already exists in CRM for another customer, the request must fail with appropriate error (409 Conflict<\/code>).<\/li>\n\n\n\n
        • For compliance, logs must not expose PII (Personally Identifiable Information) without masking, depending on policy.<\/li>\n<\/ul>\n\n\n\n

          User Interface<\/strong><\/h2>\n\n\n\n

          STEP 1:<\/strong> Enter into the screen CRM API LOG<\/p>\n\n\n\n

          \"TenthPlanet-ADempiere-Masters-CRM-APIlog-MobileNo\"<\/figure>\n\n\n\n

          STEP 2:<\/strong> you can view the log file once enter it into the API log screen as a mobile number change API LOG<\/p>\n\n\n\n

          \"TenthPlanet-ADempiere-Masters-CRM-APILog-MobileNo-1\"<\/figure>\n","protected":false},"excerpt":{"rendered":"

          This log captures and tracks the API call made when a customer’s mobile number is updated in the POS or […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[32,97,83,31],"tags":[],"class_list":["post-12441","post","type-post","status-publish","format-standard","hentry","category-jaldi-super-store","category-adempiere-crm","category-adempiere-retail","category-jaldi-life-style"],"_links":{"self":[{"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/posts\/12441","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/comments?post=12441"}],"version-history":[{"count":4,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/posts\/12441\/revisions"}],"predecessor-version":[{"id":23032,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/posts\/12441\/revisions\/23032"}],"wp:attachment":[{"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/media?parent=12441"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/categories?post=12441"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/tags?post=12441"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}