{"id":12498,"date":"2024-01-24T12:37:29","date_gmt":"2024-01-24T12:37:29","guid":{"rendered":"https:\/\/jaldi.store\/?p=9569"},"modified":"2026-08-06T09:01:10","modified_gmt":"2026-08-06T09:01:10","slug":"how-to-view-customers-current-loyalty-points-balance-in-pos-in-adempiere-retail","status":"publish","type":"post","link":"https:\/\/tenthplanet.in\/idempiere\/how-to-view-customers-current-loyalty-points-balance-in-pos-in-adempiere-retail\/","title":{"rendered":"How to view Customer\u2019s current Loyalty Points Balance in POS in ADempiere Retail"},"content":{"rendered":"\n

ALT+P (Get Loyalty Points)<\/strong> allows the user to view the loyalty points earned<\/strong> for the current bill before<\/strong> or after<\/strong> selecting the customer. It helps both customer and cashier know how many points will be added based on the current purchase.<\/p>\n\n\n\n

User Access<\/strong><\/h2>\n\n\n\n

Who Can Access<\/strong><\/h3>\n\n\n\n
    \n
  • Cashier<\/li>\n\n\n\n
  • Head Cashier<\/li>\n\n\n\n
  • Admin<\/li>\n<\/ul>\n\n\n\n

    What User Can Do<\/strong><\/h3>\n\n\n\n
      \n
    • Inform customer of points being earned.<\/li>\n\n\n\n
    • Confirm if customer wants to use existing points (if redemption is enabled).<\/li>\n\n\n\n
    • View point breakup (base points + bonus points, if applicable).<\/li>\n<\/ul>\n\n\n\n

      Pre-Requisite Activities<\/strong><\/h2>\n\n\n\n
        \n
      • Loyalty system must be enabled in the POS.<\/li>\n\n\n\n
      • Point calculation rules must be defined:\n
          \n
        • Per \u20b9100 spent<\/li>\n\n\n\n
        • Product-wise or department-wise rules<\/li>\n<\/ul>\n<\/li>\n\n\n\n
        • Customer loyalty ID or mobile number must be registered to view actual point allocation<\/strong>.<\/li>\n\n\n\n
        • Bonus schemes (like “No Carry Bag” or “High Value Purchase”) must be configured.<\/li>\n<\/ul>\n\n\n\n

          Business Rules<\/strong><\/h2>\n\n\n\n
            \n
          • Resumption of connection with CRM, system should show points in CRM not In local <\/li>\n\n\n\n
          • Due to network issues or stability it display a Pop-up message<\/li>\n\n\n\n
          • Points will be credited only after billing is completed<\/strong> and payment is made.<\/li>\n<\/ul>\n\n\n\n

            User Interface<\/strong><\/h2>\n\n\n\n

            Step 1 : <\/strong>Select \u2018POS\u2019<\/strong> in Menu<\/strong> -> POS Management<\/strong> -> POS<\/strong> or Search POS<\/strong> in Lookup.<\/p>\n\n\n\n

            \"TenthPlanet<\/figure>\n\n\n\n

            BEFORE CUSTOMER IS SELECTED<\/strong><\/p>\n\n\n\n

            Step 2:<\/strong> Click Alt+p Button to get the loyalty points. User can’t able to get the loyalty points customer not selected<\/p>\n\n\n\n

            \"TenthPlanet<\/figure>\n\n\n\n

            AFTER CUSTOMER IS SELECTED<\/strong><\/p>\n\n\n\n

            Step 3:<\/strong> Click F2 button to choose the customer <\/p>\n\n\n\n

            \"TenthPlanet<\/figure>\n\n\n\n

            Step 4:<\/strong> Click Alt+p Button to get the loyalty points. Select customer display<\/p>\n\n\n\n

            \n
            \"TenthPlanet<\/figure>\n<\/figure>\n\n\n\n

            Step 5: <\/strong>Loyalty points display. User can able to view the points <\/p>\n\n\n\n

            \n
            \"TenthPlanet<\/figure>\n<\/figure>\n\n\n\n

            Step 6: <\/strong> If any network issues or stability it display a Pop- Up Message<\/p>\n\n\n\n

            \n
            \"TenthPlanet<\/figure>\n<\/figure>\n","protected":false},"excerpt":{"rendered":"

            ALT+P (Get Loyalty Points) allows the user to view the loyalty points earned for the current bill before or after […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[32,85,31],"tags":[],"class_list":["post-12498","post","type-post","status-publish","format-standard","hentry","category-jaldi-super-store","category-adempiere-pos","category-jaldi-life-style"],"_links":{"self":[{"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/posts\/12498","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/comments?post=12498"}],"version-history":[{"count":7,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/posts\/12498\/revisions"}],"predecessor-version":[{"id":23237,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/posts\/12498\/revisions\/23237"}],"wp:attachment":[{"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/media?parent=12498"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/categories?post=12498"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/tags?post=12498"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}