{"id":17767,"date":"2026-01-29T11:53:35","date_gmt":"2026-01-29T11:53:35","guid":{"rendered":"https:\/\/tenthplanet.in\/idempiere\/?p=17767"},"modified":"2026-01-29T11:53:37","modified_gmt":"2026-01-29T11:53:37","slug":"how-does-request-resolution-work-in-idempiere","status":"publish","type":"post","link":"https:\/\/tenthplanet.in\/idempiere\/how-does-request-resolution-work-in-idempiere\/","title":{"rendered":"How does Request Resolution work in iDempiere"},"content":{"rendered":"\n<p>In <strong>iDempiere<\/strong>, <strong>Request Resolution<\/strong> is used to <strong>define how a request is concluded<\/strong> once it has been handled. It represents the <em>final outcome<\/em> of a request and helps standardize how issues, complaints, service tickets, or internal requests are resolved in the system.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How to Create a Request Resolution in iDempiere<\/strong><\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Navigate to the Request Resolution window<\/li>\n\n\n\n<li>Create a new record<\/li>\n\n\n\n<li>Enter the resolution name<\/li>\n\n\n\n<li>Add description or comments<\/li>\n\n\n\n<li>Set the resolution as Active<\/li>\n\n\n\n<li>Save the record<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"507\" src=\"https:\/\/tenthplanet.in\/idempiere\/wp-content\/uploads\/sites\/13\/2026\/01\/TenthPlanet-iDempiere-Master-RequestResolution.png\" alt=\"\" class=\"wp-image-17769\" srcset=\"https:\/\/tenthplanet.in\/idempiere\/wp-content\/uploads\/sites\/13\/2026\/01\/TenthPlanet-iDempiere-Master-RequestResolution.png 1024w, https:\/\/tenthplanet.in\/idempiere\/wp-content\/uploads\/sites\/13\/2026\/01\/TenthPlanet-iDempiere-Master-RequestResolution-300x149.png 300w, https:\/\/tenthplanet.in\/idempiere\/wp-content\/uploads\/sites\/13\/2026\/01\/TenthPlanet-iDempiere-Master-RequestResolution-768x380.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How Request Resolution is used<\/strong><\/h2>\n\n\n\n<p>When a request is created, it typically moves through different stages such as Open, In Progress, or Waiting. Once the request is addressed, the user selects a <strong>Request Resolution<\/strong> to indicate the result of the action taken. This resolution becomes part of the request history and is used for tracking, reporting, and analysis.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Examples of resolutions include<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Completed<\/li>\n\n\n\n<li>Rejected<\/li>\n\n\n\n<li>Fixed<\/li>\n\n\n\n<li>Duplicate Request<\/li>\n<\/ul>\n\n\n\n<p>Each resolution provides context to the closure, beyond just marking the request as closed.<\/p>\n\n\n\n<p>Once created, the Request Resolution becomes available in the <strong>Request<\/strong> window and can be selected when closing or completing a request. This ensures requests are closed with a clear and consistent outcome for tracking and reporting purposes.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In iDempiere, Request Resolution is used to define how a request is concluded once it has been handled. It represents [&hellip;]<\/p>\n","protected":false},"author":19,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[38],"tags":[],"class_list":["post-17767","post","type-post","status-publish","format-standard","hentry","category-master"],"acf":[],"_links":{"self":[{"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/posts\/17767","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/users\/19"}],"replies":[{"embeddable":true,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/comments?post=17767"}],"version-history":[{"count":0,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/posts\/17767\/revisions"}],"wp:attachment":[{"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/media?parent=17767"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/categories?post=17767"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/tags?post=17767"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}