![\"\"](\"https:\/\/tenthplanet.in\/idempiere\/wp-content\/uploads\/sites\/13\/2026\/07\/PrintDunningLetters-1024x391.png\" "\\"\\"")
<\/figure>\n\n\n\nBusiness Rules<\/strong><\/h2>\n\n\n\n\n- A Mail Template is mandatory whenever EMail PDF is enabled.<\/li>\n\n\n\n
- The Business Partner Contact must have a valid email address for email delivery.<\/li>\n\n\n\n
- Each Dunning Level requires a configured Print Format before letters can be generated.<\/li>\n\n\n\n
- Only Business Partners with a balance greater than zero are processed when balance filter is on.<\/li>\n\n\n\n
- Previously processed entries are skipped when Print Unprocessed Entries Only is checked.<\/li>\n\n\n\n
- A Dunning Run Entry is marked Processed only after a successful print or email.<\/li>\n\n\n\n
- The Dunning Run is marked Processed once every entry completes without errors.<\/li>\n<\/ul>\n\n\n\n
Prerequisites<\/strong><\/h2>\n\n\n\n\n- Dunning Run created and contains one or more Dunning Run Entries.<\/li>\n\n\n\n
- Dunning Level configured with a valid Print Format.<\/li>\n\n\n\n
- Business Partner Contact configured with a valid email address (for email delivery).<\/li>\n\n\n\n
- Mail Template configured with subject and body content (for email delivery).<\/li>\n\n\n\n
- Tenant SMTP settings configured and tested (for email delivery).<\/li>\n<\/ul>\n\n\n\n
Configuration Steps<\/strong><\/h2>\n\n\n\nStep 1: Open the Print Dunning Letters<\/strong><\/h3>\n\n\n\nNavigate to Financial Management \u2192 Receivables \u2192 Dunning \u2192 Print Dunning Letters. The parameter entry form opens.<\/p>\n\n\n\n
Step 2: Select the Dunning Run to Process<\/strong><\/h3>\n\n\n\nThe Dunning Run determines which customers and overdue invoices receive letters in this batch.<\/p>\n\n\n\n
In the Dunning Run field, select the run created for this cycle,
for example 09\/10\/2026_Standard Customer Dunning_Friendly Reminder.<\/p>\n\n\n\nField<\/strong><\/td>Sample Value<\/strong><\/td>Purpose<\/strong><\/td><\/tr><\/thead>Dunning Run<\/td> 09\/10\/2026_Standard Customer Dunning_Friendly Reminder<\/td> Identifies the run and entries to print or email<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n![\"\"](\"https:\/\/tenthplanet.in\/idempiere\/wp-content\/uploads\/sites\/13\/2026\/07\/TenthPlanet-iDempiere-Accounting-PrintDunningLetters1.png\" "\\"\\"")
<\/figure>\n\n\n\nStep 3: Choose the Delivery Mode<\/strong><\/h3>\n\n\n\nFinance Teams often mix delivery methods, emailing customers who have a contact email and printing letters for the rest.<\/p>\n\n\n\n
Check EMail PDF to send letters as PDF email attachments; leave it unchecked to route letters to the printer instead.<\/p>\n\n\n\nField<\/strong><\/td>Sample Value<\/strong><\/td>Purpose<\/strong><\/td><\/tr><\/thead>EMail PDF<\/td> Checked<\/td> Sends the dunning letter as a PDF email instead of printing<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\nStep 4: Select the Mail Template<\/strong><\/h3>\n\n\n\nThe Mail Template supplies the subject line and body wording that matches the tone of the dunning level.<\/p>\n\n\n\n
Choose the template for the dunning stage, for example Dunning Reminder – Level 1 for a friendly first notice.<\/p>\n\n\n\nField<\/strong><\/td>Sample Value<\/strong><\/td>Purpose<\/strong><\/td><\/tr><\/thead>Mail Template<\/td> Dunning Reminder – Level 1<\/td> Supplies email subject and body text; required when EMail PDF is checked<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\nStep 5: Apply Processing Filters<\/strong><\/h3>\n\n\n\nFilters prevent letters from going out again to settled accounts or entries already completed.<\/p>\n\n\n\n
Check Only If BP has Balance to skip zero-balance accounts, and Print Unprocessed Entries Only to skip entries already marked Processed.<\/p>\n\n\n\nField<\/strong><\/td>Sample Value<\/strong><\/td>Purpose<\/strong><\/td><\/tr><\/thead>Only If BP has Balance<\/td> Checked<\/td> Processes only Business Partners with a balance greater than zero<\/td><\/tr> Print Unprocessed Entries Only<\/td> Checked<\/td> Skips Dunning Run Entries already marked Processed<\/td><\/tr> Run as Job<\/td> Unchecked<\/td> Runs the process in the background when enabled<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\nStep 6: Execute and Review the Result<\/strong><\/h3>\n\n\n\nThe result line confirms how many letters were sent or printed and flags errors for follow-up.<\/p>\n\n\n\n
Click OK to run the process. <\/p>\n\n\n\n
Review the confirmation, for example Sent=1 – Errors=0<\/strong>, then check the Business Partner and Mail Template – User Mail records.<\/p>\n\n\n\n![\"\"](\"https:\/\/tenthplanet.in\/idempiere\/wp-content\/uploads\/sites\/13\/2026\/07\/TenthPlanet-iDempiere-Accounting-PrintDunningLetters.png\" "\\"\\"")
<\/figure>\n\n\n\n![\"\"](\"https:\/\/tenthplanet.in\/idempiere\/wp-content\/uploads\/sites\/13\/2026\/07\/TenthPlanet-iDempiere-Accounting-PrintDunningLetters3.png\" "\\"\\"")
<\/figure>\n\n\n\nCommon Issues and Resolutions<\/strong><\/h2>\n\n\n\nIssue<\/strong><\/td>Cause<\/strong><\/td>Resolution<\/strong><\/td><\/tr><\/thead>Mail Template required<\/td> EMail PDF checked without a Mail Template selected<\/td> Select a valid Mail Template before running<\/td><\/tr> Contact email missing<\/td> Business Partner Contact has no email address<\/td> Add a valid email address to the Contact record<\/td><\/tr> No entries processed<\/td> Dunning Run has no entries, or all entries already processed<\/td> Verify Dunning Run entries or uncheck Print Unprocessed Entries Only<\/td><\/tr> PDF not generated<\/td> Dunning Level is missing a Print Format<\/td> Assign a Print Format to the Dunning Level<\/td><\/tr> Email not delivered<\/td> Tenant SMTP configuration is incorrect<\/td> Verify Tenant SMTP settings and send a test email<\/td><\/tr> Zero-balance BP skipped<\/td> Only If BP has Balance enabled for a settled account<\/td> Confirm the balance, or uncheck the filter to include it<\/td><\/tr> Duplicate letters sent<\/td> Same Dunning Run processed again without a filter<\/td> Enable Print Unprocessed Entries Only before rerunning<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\nNext Steps<\/strong><\/h2>\n\n\n\n\n- Configure the Dunning Run to build the next reminder cycle.<\/li>\n\n\n\n
- Review Dunning Level and Print Format setup for each dunning stage.<\/li>\n\n\n\n
- Maintain Mail Template content and tone for each dunning level.<\/li>\n\n\n\n
- Confirm Tenant SMTP configuration for reliable email delivery.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"
Print Dunning Letters is the iDempiere process that generates and delivers payment reminders for a completed Dunning Run. Finance teams […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[58,10],"tags":[],"class_list":["post-20686","post","type-post","status-publish","format-standard","hentry","category-accounting","category-product"],"acf":[],"_links":{"self":[{"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/posts\/20686","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/comments?post=20686"}],"version-history":[{"count":1,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/posts\/20686\/revisions"}],"predecessor-version":[{"id":20693,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/posts\/20686\/revisions\/20693"}],"wp:attachment":[{"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/media?parent=20686"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/categories?post=20686"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/tags?post=20686"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
Prerequisites<\/strong><\/h2>\n\n\n\n\n- Dunning Run created and contains one or more Dunning Run Entries.<\/li>\n\n\n\n
- Dunning Level configured with a valid Print Format.<\/li>\n\n\n\n
- Business Partner Contact configured with a valid email address (for email delivery).<\/li>\n\n\n\n
- Mail Template configured with subject and body content (for email delivery).<\/li>\n\n\n\n
- Tenant SMTP settings configured and tested (for email delivery).<\/li>\n<\/ul>\n\n\n\n
Configuration Steps<\/strong><\/h2>\n\n\n\nStep 1: Open the Print Dunning Letters<\/strong><\/h3>\n\n\n\nNavigate to Financial Management \u2192 Receivables \u2192 Dunning \u2192 Print Dunning Letters. The parameter entry form opens.<\/p>\n\n\n\n
Step 2: Select the Dunning Run to Process<\/strong><\/h3>\n\n\n\nThe Dunning Run determines which customers and overdue invoices receive letters in this batch.<\/p>\n\n\n\n
In the Dunning Run field, select the run created for this cycle,
for example 09\/10\/2026_Standard Customer Dunning_Friendly Reminder.<\/p>\n\n\n\nField<\/strong><\/td>Sample Value<\/strong><\/td>Purpose<\/strong><\/td><\/tr><\/thead>Dunning Run<\/td> 09\/10\/2026_Standard Customer Dunning_Friendly Reminder<\/td> Identifies the run and entries to print or email<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<\/figure>\n\n\n\nStep 3: Choose the Delivery Mode<\/strong><\/h3>\n\n\n\nFinance Teams often mix delivery methods, emailing customers who have a contact email and printing letters for the rest.<\/p>\n\n\n\n
Check EMail PDF to send letters as PDF email attachments; leave it unchecked to route letters to the printer instead.<\/p>\n\n\n\nField<\/strong><\/td>Sample Value<\/strong><\/td>Purpose<\/strong><\/td><\/tr><\/thead>EMail PDF<\/td> Checked<\/td> Sends the dunning letter as a PDF email instead of printing<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\nStep 4: Select the Mail Template<\/strong><\/h3>\n\n\n\nThe Mail Template supplies the subject line and body wording that matches the tone of the dunning level.<\/p>\n\n\n\n
Choose the template for the dunning stage, for example Dunning Reminder – Level 1 for a friendly first notice.<\/p>\n\n\n\nField<\/strong><\/td>Sample Value<\/strong><\/td>Purpose<\/strong><\/td><\/tr><\/thead>Mail Template<\/td> Dunning Reminder – Level 1<\/td> Supplies email subject and body text; required when EMail PDF is checked<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\nStep 5: Apply Processing Filters<\/strong><\/h3>\n\n\n\nFilters prevent letters from going out again to settled accounts or entries already completed.<\/p>\n\n\n\n
Check Only If BP has Balance to skip zero-balance accounts, and Print Unprocessed Entries Only to skip entries already marked Processed.<\/p>\n\n\n\nField<\/strong><\/td>Sample Value<\/strong><\/td>Purpose<\/strong><\/td><\/tr><\/thead>Only If BP has Balance<\/td> Checked<\/td> Processes only Business Partners with a balance greater than zero<\/td><\/tr> Print Unprocessed Entries Only<\/td> Checked<\/td> Skips Dunning Run Entries already marked Processed<\/td><\/tr> Run as Job<\/td> Unchecked<\/td> Runs the process in the background when enabled<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\nStep 6: Execute and Review the Result<\/strong><\/h3>\n\n\n\nThe result line confirms how many letters were sent or printed and flags errors for follow-up.<\/p>\n\n\n\n
Click OK to run the process. <\/p>\n\n\n\n
Review the confirmation, for example Sent=1 – Errors=0<\/strong>, then check the Business Partner and Mail Template – User Mail records.<\/p>\n\n\n\n<\/figure>\n\n\n\n<\/figure>\n\n\n\nCommon Issues and Resolutions<\/strong><\/h2>\n\n\n\nIssue<\/strong><\/td>Cause<\/strong><\/td>Resolution<\/strong><\/td><\/tr><\/thead>Mail Template required<\/td> EMail PDF checked without a Mail Template selected<\/td> Select a valid Mail Template before running<\/td><\/tr> Contact email missing<\/td> Business Partner Contact has no email address<\/td> Add a valid email address to the Contact record<\/td><\/tr> No entries processed<\/td> Dunning Run has no entries, or all entries already processed<\/td> Verify Dunning Run entries or uncheck Print Unprocessed Entries Only<\/td><\/tr> PDF not generated<\/td> Dunning Level is missing a Print Format<\/td> Assign a Print Format to the Dunning Level<\/td><\/tr> Email not delivered<\/td> Tenant SMTP configuration is incorrect<\/td> Verify Tenant SMTP settings and send a test email<\/td><\/tr> Zero-balance BP skipped<\/td> Only If BP has Balance enabled for a settled account<\/td> Confirm the balance, or uncheck the filter to include it<\/td><\/tr> Duplicate letters sent<\/td> Same Dunning Run processed again without a filter<\/td> Enable Print Unprocessed Entries Only before rerunning<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\nNext Steps<\/strong><\/h2>\n\n\n\n\n- Configure the Dunning Run to build the next reminder cycle.<\/li>\n\n\n\n
- Review Dunning Level and Print Format setup for each dunning stage.<\/li>\n\n\n\n
- Maintain Mail Template content and tone for each dunning level.<\/li>\n\n\n\n
- Confirm Tenant SMTP configuration for reliable email delivery.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"
Print Dunning Letters is the iDempiere process that generates and delivers payment reminders for a completed Dunning Run. Finance teams […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[58,10],"tags":[],"class_list":["post-20686","post","type-post","status-publish","format-standard","hentry","category-accounting","category-product"],"acf":[],"_links":{"self":[{"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/posts\/20686","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/comments?post=20686"}],"version-history":[{"count":1,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/posts\/20686\/revisions"}],"predecessor-version":[{"id":20693,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/posts\/20686\/revisions\/20693"}],"wp:attachment":[{"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/media?parent=20686"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/categories?post=20686"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/tags?post=20686"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
Configuration Steps<\/strong><\/h2>\n\n\n\nStep 1: Open the Print Dunning Letters<\/strong><\/h3>\n\n\n\nNavigate to Financial Management \u2192 Receivables \u2192 Dunning \u2192 Print Dunning Letters. The parameter entry form opens.<\/p>\n\n\n\n
Step 2: Select the Dunning Run to Process<\/strong><\/h3>\n\n\n\nThe Dunning Run determines which customers and overdue invoices receive letters in this batch.<\/p>\n\n\n\n
In the Dunning Run field, select the run created for this cycle,
for example 09\/10\/2026_Standard Customer Dunning_Friendly Reminder.<\/p>\n\n\n\nField<\/strong><\/td>Sample Value<\/strong><\/td>Purpose<\/strong><\/td><\/tr><\/thead>Dunning Run<\/td> 09\/10\/2026_Standard Customer Dunning_Friendly Reminder<\/td> Identifies the run and entries to print or email<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<\/figure>\n\n\n\nStep 3: Choose the Delivery Mode<\/strong><\/h3>\n\n\n\nFinance Teams often mix delivery methods, emailing customers who have a contact email and printing letters for the rest.<\/p>\n\n\n\n
Check EMail PDF to send letters as PDF email attachments; leave it unchecked to route letters to the printer instead.<\/p>\n\n\n\nField<\/strong><\/td>Sample Value<\/strong><\/td>Purpose<\/strong><\/td><\/tr><\/thead>EMail PDF<\/td> Checked<\/td> Sends the dunning letter as a PDF email instead of printing<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\nStep 4: Select the Mail Template<\/strong><\/h3>\n\n\n\nThe Mail Template supplies the subject line and body wording that matches the tone of the dunning level.<\/p>\n\n\n\n
Choose the template for the dunning stage, for example Dunning Reminder – Level 1 for a friendly first notice.<\/p>\n\n\n\nField<\/strong><\/td>Sample Value<\/strong><\/td>Purpose<\/strong><\/td><\/tr><\/thead>Mail Template<\/td> Dunning Reminder – Level 1<\/td> Supplies email subject and body text; required when EMail PDF is checked<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\nStep 5: Apply Processing Filters<\/strong><\/h3>\n\n\n\nFilters prevent letters from going out again to settled accounts or entries already completed.<\/p>\n\n\n\n
Check Only If BP has Balance to skip zero-balance accounts, and Print Unprocessed Entries Only to skip entries already marked Processed.<\/p>\n\n\n\nField<\/strong><\/td>Sample Value<\/strong><\/td>Purpose<\/strong><\/td><\/tr><\/thead>Only If BP has Balance<\/td> Checked<\/td> Processes only Business Partners with a balance greater than zero<\/td><\/tr> Print Unprocessed Entries Only<\/td> Checked<\/td> Skips Dunning Run Entries already marked Processed<\/td><\/tr> Run as Job<\/td> Unchecked<\/td> Runs the process in the background when enabled<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\nStep 6: Execute and Review the Result<\/strong><\/h3>\n\n\n\nThe result line confirms how many letters were sent or printed and flags errors for follow-up.<\/p>\n\n\n\n
Click OK to run the process. <\/p>\n\n\n\n
Review the confirmation, for example Sent=1 – Errors=0<\/strong>, then check the Business Partner and Mail Template – User Mail records.<\/p>\n\n\n\n<\/figure>\n\n\n\n<\/figure>\n\n\n\nCommon Issues and Resolutions<\/strong><\/h2>\n\n\n\nIssue<\/strong><\/td>Cause<\/strong><\/td>Resolution<\/strong><\/td><\/tr><\/thead>Mail Template required<\/td> EMail PDF checked without a Mail Template selected<\/td> Select a valid Mail Template before running<\/td><\/tr> Contact email missing<\/td> Business Partner Contact has no email address<\/td> Add a valid email address to the Contact record<\/td><\/tr> No entries processed<\/td> Dunning Run has no entries, or all entries already processed<\/td> Verify Dunning Run entries or uncheck Print Unprocessed Entries Only<\/td><\/tr> PDF not generated<\/td> Dunning Level is missing a Print Format<\/td> Assign a Print Format to the Dunning Level<\/td><\/tr> Email not delivered<\/td> Tenant SMTP configuration is incorrect<\/td> Verify Tenant SMTP settings and send a test email<\/td><\/tr> Zero-balance BP skipped<\/td> Only If BP has Balance enabled for a settled account<\/td> Confirm the balance, or uncheck the filter to include it<\/td><\/tr> Duplicate letters sent<\/td> Same Dunning Run processed again without a filter<\/td> Enable Print Unprocessed Entries Only before rerunning<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\nNext Steps<\/strong><\/h2>\n\n\n\n\n- Configure the Dunning Run to build the next reminder cycle.<\/li>\n\n\n\n
- Review Dunning Level and Print Format setup for each dunning stage.<\/li>\n\n\n\n
- Maintain Mail Template content and tone for each dunning level.<\/li>\n\n\n\n
- Confirm Tenant SMTP configuration for reliable email delivery.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"
Print Dunning Letters is the iDempiere process that generates and delivers payment reminders for a completed Dunning Run. Finance teams […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[58,10],"tags":[],"class_list":["post-20686","post","type-post","status-publish","format-standard","hentry","category-accounting","category-product"],"acf":[],"_links":{"self":[{"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/posts\/20686","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/comments?post=20686"}],"version-history":[{"count":1,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/posts\/20686\/revisions"}],"predecessor-version":[{"id":20693,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/posts\/20686\/revisions\/20693"}],"wp:attachment":[{"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/media?parent=20686"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/categories?post=20686"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/tags?post=20686"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
Navigate to Financial Management \u2192 Receivables \u2192 Dunning \u2192 Print Dunning Letters. The parameter entry form opens.<\/p>\n\n\n\n
Step 2: Select the Dunning Run to Process<\/strong><\/h3>\n\n\n\nThe Dunning Run determines which customers and overdue invoices receive letters in this batch.<\/p>\n\n\n\n
In the Dunning Run field, select the run created for this cycle,
for example 09\/10\/2026_Standard Customer Dunning_Friendly Reminder.<\/p>\n\n\n\nField<\/strong><\/td>Sample Value<\/strong><\/td>Purpose<\/strong><\/td><\/tr><\/thead>Dunning Run<\/td> 09\/10\/2026_Standard Customer Dunning_Friendly Reminder<\/td> Identifies the run and entries to print or email<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<\/figure>\n\n\n\nStep 3: Choose the Delivery Mode<\/strong><\/h3>\n\n\n\nFinance Teams often mix delivery methods, emailing customers who have a contact email and printing letters for the rest.<\/p>\n\n\n\n
Check EMail PDF to send letters as PDF email attachments; leave it unchecked to route letters to the printer instead.<\/p>\n\n\n\nField<\/strong><\/td>Sample Value<\/strong><\/td>Purpose<\/strong><\/td><\/tr><\/thead>EMail PDF<\/td> Checked<\/td> Sends the dunning letter as a PDF email instead of printing<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\nStep 4: Select the Mail Template<\/strong><\/h3>\n\n\n\nThe Mail Template supplies the subject line and body wording that matches the tone of the dunning level.<\/p>\n\n\n\n
Choose the template for the dunning stage, for example Dunning Reminder – Level 1 for a friendly first notice.<\/p>\n\n\n\nField<\/strong><\/td>Sample Value<\/strong><\/td>Purpose<\/strong><\/td><\/tr><\/thead>Mail Template<\/td> Dunning Reminder – Level 1<\/td> Supplies email subject and body text; required when EMail PDF is checked<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\nStep 5: Apply Processing Filters<\/strong><\/h3>\n\n\n\nFilters prevent letters from going out again to settled accounts or entries already completed.<\/p>\n\n\n\n
Check Only If BP has Balance to skip zero-balance accounts, and Print Unprocessed Entries Only to skip entries already marked Processed.<\/p>\n\n\n\nField<\/strong><\/td>Sample Value<\/strong><\/td>Purpose<\/strong><\/td><\/tr><\/thead>Only If BP has Balance<\/td> Checked<\/td> Processes only Business Partners with a balance greater than zero<\/td><\/tr> Print Unprocessed Entries Only<\/td> Checked<\/td> Skips Dunning Run Entries already marked Processed<\/td><\/tr> Run as Job<\/td> Unchecked<\/td> Runs the process in the background when enabled<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\nStep 6: Execute and Review the Result<\/strong><\/h3>\n\n\n\nThe result line confirms how many letters were sent or printed and flags errors for follow-up.<\/p>\n\n\n\n
Click OK to run the process. <\/p>\n\n\n\n
Review the confirmation, for example Sent=1 – Errors=0<\/strong>, then check the Business Partner and Mail Template – User Mail records.<\/p>\n\n\n\n<\/figure>\n\n\n\n<\/figure>\n\n\n\nCommon Issues and Resolutions<\/strong><\/h2>\n\n\n\nIssue<\/strong><\/td>Cause<\/strong><\/td>Resolution<\/strong><\/td><\/tr><\/thead>Mail Template required<\/td> EMail PDF checked without a Mail Template selected<\/td> Select a valid Mail Template before running<\/td><\/tr> Contact email missing<\/td> Business Partner Contact has no email address<\/td> Add a valid email address to the Contact record<\/td><\/tr> No entries processed<\/td> Dunning Run has no entries, or all entries already processed<\/td> Verify Dunning Run entries or uncheck Print Unprocessed Entries Only<\/td><\/tr> PDF not generated<\/td> Dunning Level is missing a Print Format<\/td> Assign a Print Format to the Dunning Level<\/td><\/tr> Email not delivered<\/td> Tenant SMTP configuration is incorrect<\/td> Verify Tenant SMTP settings and send a test email<\/td><\/tr> Zero-balance BP skipped<\/td> Only If BP has Balance enabled for a settled account<\/td> Confirm the balance, or uncheck the filter to include it<\/td><\/tr> Duplicate letters sent<\/td> Same Dunning Run processed again without a filter<\/td> Enable Print Unprocessed Entries Only before rerunning<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\nNext Steps<\/strong><\/h2>\n\n\n\n\n- Configure the Dunning Run to build the next reminder cycle.<\/li>\n\n\n\n
- Review Dunning Level and Print Format setup for each dunning stage.<\/li>\n\n\n\n
- Maintain Mail Template content and tone for each dunning level.<\/li>\n\n\n\n
- Confirm Tenant SMTP configuration for reliable email delivery.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"
Print Dunning Letters is the iDempiere process that generates and delivers payment reminders for a completed Dunning Run. Finance teams […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[58,10],"tags":[],"class_list":["post-20686","post","type-post","status-publish","format-standard","hentry","category-accounting","category-product"],"acf":[],"_links":{"self":[{"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/posts\/20686","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/comments?post=20686"}],"version-history":[{"count":1,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/posts\/20686\/revisions"}],"predecessor-version":[{"id":20693,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/posts\/20686\/revisions\/20693"}],"wp:attachment":[{"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/media?parent=20686"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/categories?post=20686"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/tags?post=20686"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
for example 09\/10\/2026_Standard Customer Dunning_Friendly Reminder.<\/p>\n\n\n\n
Field<\/strong><\/td>| Sample Value<\/strong><\/td> | Purpose<\/strong><\/td><\/tr><\/thead> | Dunning Run<\/td> | 09\/10\/2026_Standard Customer Dunning_Friendly Reminder<\/td> | Identifies the run and entries to print or email<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n | <\/figure>\n\n\n\nStep 3: Choose the Delivery Mode<\/strong><\/h3>\n\n\n\n
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