![\"TenthPlanet-iDempiere-PartnerRelation-SendMailText--ProcessFlow\"](\"https:\/\/tenthplanet.in\/idempiere\/wp-content\/uploads\/sites\/13\/2026\/07\/TenthPlanet-iDempiere-PartnerRelation-SendMailText-ProcessFlow.png\" "\\"\\"")
<\/figure>\n\n\n\nBusiness Rules<\/strong><\/h2>\n\n\n\n\n- A Mail Template is mandatory; it supplies the email subject and body.<\/li>\n\n\n\n
- Recipients come from either an Interest Area or a Business Partner Group.<\/li>\n\n\n\n
- Interest Area recipients must have an active subscription with no Opt-Out Date.<\/li>\n\n\n\n
- Business Partner Group recipients must belong to an active Business Partner.<\/li>\n\n\n\n
- Recipients must have a valid email address to receive the message.<\/li>\n\n\n\n
- Self-Service Interest Areas automatically append unsubscribe information.<\/li>\n\n\n\n
- If From User is blank, the Tenant Request Mail User sends the emails.<\/li>\n\n\n\n
- Each recipient is emailed only once per run, even if matched more than once.<\/li>\n\n\n\n
- Every email sent is recorded in the Mail Template\u2019s User Mail history.<\/li>\n<\/ul>\n\n\n\n
Prerequisites<\/strong><\/h2>\n\n\n\n\n- Mail Template created with Subject and Mail Text.<\/li>\n\n\n\n
- Interest Area configured with active subscribers, or Business Partner Group configured with contacts.<\/li>\n\n\n\n
- Tenant SMTP configuration completed and tested.<\/li>\n\n\n\n
- Recipients have valid, active email addresses.<\/li>\n<\/ul>\n\n\n\n
Configuration Steps<\/strong><\/h2>\n\n\n\nStep 1: Select the Mail Template<\/strong><\/h3>\n\n\n\nThe Mail Template supplies the subject and body content used for every email generated in this run.<\/p>\n\n\n\n
Navigate to Send Mail Text and select the Mail Template to use, for example Product Updates.<\/p>\n\n\n\nField<\/strong><\/td>Sample Value<\/strong><\/td>Purpose<\/strong><\/td><\/tr><\/thead>Mail Template<\/td> Product Updates<\/td> Supplies the email subject and body for all recipients<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n![\"TenthPlanet-iDempiere-PartnerRelations-SendMailText\"](\"https:\/\/tenthplanet.in\/idempiere\/wp-content\/uploads\/sites\/13\/2026\/07\/TenthPlanet-iDempiere-PartnerRelations-SendMailText.png\" "\\"\\"")
<\/figure>\n\n\n\nStep 2: Choose the Recipient Source<\/strong><\/h3>\n\n\n\nThe recipient source determines who receives the email: Interest Area subscribers or Business Partner Group contacts.<\/p>\n\n\n\n
Select either Interest Area or Business Partner Group, not both, to define the recipient list for this run.<\/p>\n\n\n\nField<\/strong><\/td>Sample Value<\/strong><\/td>Purpose<\/strong><\/td><\/tr><\/thead>Interest Area<\/td> Product Updates<\/td> Sends the email to active, opted-in subscribers of this Interest Area<\/td><\/tr> Business Partner Group<\/td> Blank<\/td> Alternative recipient source; not used in this run<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\nStep 3: Optionally Select the From User<\/strong><\/h3>\n\n\n\nFrom User determines which mailbox sends the emails; leaving it blank uses the Tenant Request Mail User instead.<\/p>\n\n\n\n
Select a From User if a specific sender mailbox is required, or leave it blank to send from the Tenant\u2019s default mail user.<\/p>\n\n\n\nField<\/strong><\/td>Sample Value<\/strong><\/td>Purpose<\/strong><\/td><\/tr><\/thead>From User<\/td> Blank<\/td> Uses the Tenant Request Mail User as the sender<\/td><\/tr> Run as Job<\/td> Unchecked<\/td> Runs the process immediately instead of in the background<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\nStep 4: Execute the Process<\/strong><\/h3>\n\n\n\nRunning the process generates and submits a personalized email for every eligible recipient.<\/p>\n\n\n\n
Click Start to run the process immediately using the selected Mail Template and recipient source.<\/p>\n\n\n\n
Step 5: Review the Process Result<\/strong><\/h3>\n\n\n\nThe result summary confirms how many emails were created and flags errors for follow-up.<\/p>\n\n\n\n
Review the summary line, for example Created=3, Errors=0, and the per-recipient OK or ERROR list showing each email address.<\/p>\n\n\n\nField<\/strong><\/td>Sample Value<\/strong><\/td>Purpose<\/strong><\/td><\/tr><\/thead>Result Summary<\/td> Created=3, Errors=0<\/td> Total emails generated successfully and errors encountered<\/td><\/tr> Recipient Log<\/td> OK – pr98@gmail.com<\/td> Confirms successful delivery submission for each recipient<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n![\"TenthPlanet-iDempiere-PartnerRelations-SendMailText-2.png\"](\"https:\/\/tenthplanet.in\/idempiere\/wp-content\/uploads\/sites\/13\/2026\/07\/TenthPlanet-iDempiere-PartnerRelations-SendMailText2.png\" "\\"\\"")
<\/figure>\n\n\n\nCommon Issues and Resolutions<\/strong><\/h2>\n\n\n\nIssue<\/strong><\/td>Cause<\/strong><\/td>Resolution<\/strong><\/td><\/tr><\/thead>SMTP Authentication Failed<\/td> Incorrect SMTP credentials<\/td> Verify Tenant or User SMTP configuration<\/td><\/tr> Created=0, Errors>0<\/td> Invalid sender configuration<\/td> Verify From User or Tenant Request Mail User configuration<\/td><\/tr> Email not received<\/td> Recipient email missing or invalid<\/td> Verify the recipient\u2019s email address<\/td><\/tr> Variables are not replaced<\/td> Incorrect Mail Template variable used<\/td> Use supported variables such as @Name@<\/td><\/tr> Unsubscribe information missing<\/td> Interest Area is not marked as Self-Service<\/td> Enable Self-Service on the Interest Area if unsubscribe information is required<\/td><\/tr> Recipient skipped silently<\/td> Same user matched more than once in the recipient list<\/td> Expected behavior; the process sends only once per recipient<\/td><\/tr> Recipient marked inactive after run<\/td> Email address failed validation<\/td> Correct the recipient\u2019s email address and reactivate the User<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\nNext Steps<\/strong><\/h2>\n\n\n\n\n- Review the process summary for Created and Errors counts.<\/li>\n\n\n\n
- Verify recipient delivery and check the Mail Template User Mail tab.<\/li>\n\n\n\n
- Update or reuse the Mail Template for future communications.<\/li>\n\n\n\n
- Address any invalid email addresses flagged during the run.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"
Send Mail Text is the iDempiere process that sends personalized emails to multiple recipients using a selected Mail Template. Businesses […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10,87],"tags":[],"class_list":["post-21453","post","type-post","status-publish","format-standard","hentry","category-idempiere-product","category-idempiere-partner-relations"],"_links":{"self":[{"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/posts\/21453","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/comments?post=21453"}],"version-history":[{"count":3,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/posts\/21453\/revisions"}],"predecessor-version":[{"id":27796,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/posts\/21453\/revisions\/27796"}],"wp:attachment":[{"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/media?parent=21453"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/categories?post=21453"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/tags?post=21453"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
Prerequisites<\/strong><\/h2>\n\n\n\n\n- Mail Template created with Subject and Mail Text.<\/li>\n\n\n\n
- Interest Area configured with active subscribers, or Business Partner Group configured with contacts.<\/li>\n\n\n\n
- Tenant SMTP configuration completed and tested.<\/li>\n\n\n\n
- Recipients have valid, active email addresses.<\/li>\n<\/ul>\n\n\n\n
Configuration Steps<\/strong><\/h2>\n\n\n\nStep 1: Select the Mail Template<\/strong><\/h3>\n\n\n\nThe Mail Template supplies the subject and body content used for every email generated in this run.<\/p>\n\n\n\n
Navigate to Send Mail Text and select the Mail Template to use, for example Product Updates.<\/p>\n\n\n\nField<\/strong><\/td>Sample Value<\/strong><\/td>Purpose<\/strong><\/td><\/tr><\/thead>Mail Template<\/td> Product Updates<\/td> Supplies the email subject and body for all recipients<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<\/figure>\n\n\n\nStep 2: Choose the Recipient Source<\/strong><\/h3>\n\n\n\nThe recipient source determines who receives the email: Interest Area subscribers or Business Partner Group contacts.<\/p>\n\n\n\n
Select either Interest Area or Business Partner Group, not both, to define the recipient list for this run.<\/p>\n\n\n\nField<\/strong><\/td>Sample Value<\/strong><\/td>Purpose<\/strong><\/td><\/tr><\/thead>Interest Area<\/td> Product Updates<\/td> Sends the email to active, opted-in subscribers of this Interest Area<\/td><\/tr> Business Partner Group<\/td> Blank<\/td> Alternative recipient source; not used in this run<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\nStep 3: Optionally Select the From User<\/strong><\/h3>\n\n\n\nFrom User determines which mailbox sends the emails; leaving it blank uses the Tenant Request Mail User instead.<\/p>\n\n\n\n
Select a From User if a specific sender mailbox is required, or leave it blank to send from the Tenant\u2019s default mail user.<\/p>\n\n\n\nField<\/strong><\/td>Sample Value<\/strong><\/td>Purpose<\/strong><\/td><\/tr><\/thead>From User<\/td> Blank<\/td> Uses the Tenant Request Mail User as the sender<\/td><\/tr> Run as Job<\/td> Unchecked<\/td> Runs the process immediately instead of in the background<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\nStep 4: Execute the Process<\/strong><\/h3>\n\n\n\nRunning the process generates and submits a personalized email for every eligible recipient.<\/p>\n\n\n\n
Click Start to run the process immediately using the selected Mail Template and recipient source.<\/p>\n\n\n\n
Step 5: Review the Process Result<\/strong><\/h3>\n\n\n\nThe result summary confirms how many emails were created and flags errors for follow-up.<\/p>\n\n\n\n
Review the summary line, for example Created=3, Errors=0, and the per-recipient OK or ERROR list showing each email address.<\/p>\n\n\n\nField<\/strong><\/td>Sample Value<\/strong><\/td>Purpose<\/strong><\/td><\/tr><\/thead>Result Summary<\/td> Created=3, Errors=0<\/td> Total emails generated successfully and errors encountered<\/td><\/tr> Recipient Log<\/td> OK – pr98@gmail.com<\/td> Confirms successful delivery submission for each recipient<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<\/figure>\n\n\n\nCommon Issues and Resolutions<\/strong><\/h2>\n\n\n\nIssue<\/strong><\/td>Cause<\/strong><\/td>Resolution<\/strong><\/td><\/tr><\/thead>SMTP Authentication Failed<\/td> Incorrect SMTP credentials<\/td> Verify Tenant or User SMTP configuration<\/td><\/tr> Created=0, Errors>0<\/td> Invalid sender configuration<\/td> Verify From User or Tenant Request Mail User configuration<\/td><\/tr> Email not received<\/td> Recipient email missing or invalid<\/td> Verify the recipient\u2019s email address<\/td><\/tr> Variables are not replaced<\/td> Incorrect Mail Template variable used<\/td> Use supported variables such as @Name@<\/td><\/tr> Unsubscribe information missing<\/td> Interest Area is not marked as Self-Service<\/td> Enable Self-Service on the Interest Area if unsubscribe information is required<\/td><\/tr> Recipient skipped silently<\/td> Same user matched more than once in the recipient list<\/td> Expected behavior; the process sends only once per recipient<\/td><\/tr> Recipient marked inactive after run<\/td> Email address failed validation<\/td> Correct the recipient\u2019s email address and reactivate the User<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\nNext Steps<\/strong><\/h2>\n\n\n\n\n- Review the process summary for Created and Errors counts.<\/li>\n\n\n\n
- Verify recipient delivery and check the Mail Template User Mail tab.<\/li>\n\n\n\n
- Update or reuse the Mail Template for future communications.<\/li>\n\n\n\n
- Address any invalid email addresses flagged during the run.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"
Send Mail Text is the iDempiere process that sends personalized emails to multiple recipients using a selected Mail Template. Businesses […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10,87],"tags":[],"class_list":["post-21453","post","type-post","status-publish","format-standard","hentry","category-idempiere-product","category-idempiere-partner-relations"],"_links":{"self":[{"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/posts\/21453","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/comments?post=21453"}],"version-history":[{"count":3,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/posts\/21453\/revisions"}],"predecessor-version":[{"id":27796,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/posts\/21453\/revisions\/27796"}],"wp:attachment":[{"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/media?parent=21453"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/categories?post=21453"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/tags?post=21453"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
Configuration Steps<\/strong><\/h2>\n\n\n\nStep 1: Select the Mail Template<\/strong><\/h3>\n\n\n\nThe Mail Template supplies the subject and body content used for every email generated in this run.<\/p>\n\n\n\n
Navigate to Send Mail Text and select the Mail Template to use, for example Product Updates.<\/p>\n\n\n\nField<\/strong><\/td>Sample Value<\/strong><\/td>Purpose<\/strong><\/td><\/tr><\/thead>Mail Template<\/td> Product Updates<\/td> Supplies the email subject and body for all recipients<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<\/figure>\n\n\n\nStep 2: Choose the Recipient Source<\/strong><\/h3>\n\n\n\nThe recipient source determines who receives the email: Interest Area subscribers or Business Partner Group contacts.<\/p>\n\n\n\n
Select either Interest Area or Business Partner Group, not both, to define the recipient list for this run.<\/p>\n\n\n\nField<\/strong><\/td>Sample Value<\/strong><\/td>Purpose<\/strong><\/td><\/tr><\/thead>Interest Area<\/td> Product Updates<\/td> Sends the email to active, opted-in subscribers of this Interest Area<\/td><\/tr> Business Partner Group<\/td> Blank<\/td> Alternative recipient source; not used in this run<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\nStep 3: Optionally Select the From User<\/strong><\/h3>\n\n\n\nFrom User determines which mailbox sends the emails; leaving it blank uses the Tenant Request Mail User instead.<\/p>\n\n\n\n
Select a From User if a specific sender mailbox is required, or leave it blank to send from the Tenant\u2019s default mail user.<\/p>\n\n\n\nField<\/strong><\/td>Sample Value<\/strong><\/td>Purpose<\/strong><\/td><\/tr><\/thead>From User<\/td> Blank<\/td> Uses the Tenant Request Mail User as the sender<\/td><\/tr> Run as Job<\/td> Unchecked<\/td> Runs the process immediately instead of in the background<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\nStep 4: Execute the Process<\/strong><\/h3>\n\n\n\nRunning the process generates and submits a personalized email for every eligible recipient.<\/p>\n\n\n\n
Click Start to run the process immediately using the selected Mail Template and recipient source.<\/p>\n\n\n\n
Step 5: Review the Process Result<\/strong><\/h3>\n\n\n\nThe result summary confirms how many emails were created and flags errors for follow-up.<\/p>\n\n\n\n
Review the summary line, for example Created=3, Errors=0, and the per-recipient OK or ERROR list showing each email address.<\/p>\n\n\n\nField<\/strong><\/td>Sample Value<\/strong><\/td>Purpose<\/strong><\/td><\/tr><\/thead>Result Summary<\/td> Created=3, Errors=0<\/td> Total emails generated successfully and errors encountered<\/td><\/tr> Recipient Log<\/td> OK – pr98@gmail.com<\/td> Confirms successful delivery submission for each recipient<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<\/figure>\n\n\n\nCommon Issues and Resolutions<\/strong><\/h2>\n\n\n\nIssue<\/strong><\/td>Cause<\/strong><\/td>Resolution<\/strong><\/td><\/tr><\/thead>SMTP Authentication Failed<\/td> Incorrect SMTP credentials<\/td> Verify Tenant or User SMTP configuration<\/td><\/tr> Created=0, Errors>0<\/td> Invalid sender configuration<\/td> Verify From User or Tenant Request Mail User configuration<\/td><\/tr> Email not received<\/td> Recipient email missing or invalid<\/td> Verify the recipient\u2019s email address<\/td><\/tr> Variables are not replaced<\/td> Incorrect Mail Template variable used<\/td> Use supported variables such as @Name@<\/td><\/tr> Unsubscribe information missing<\/td> Interest Area is not marked as Self-Service<\/td> Enable Self-Service on the Interest Area if unsubscribe information is required<\/td><\/tr> Recipient skipped silently<\/td> Same user matched more than once in the recipient list<\/td> Expected behavior; the process sends only once per recipient<\/td><\/tr> Recipient marked inactive after run<\/td> Email address failed validation<\/td> Correct the recipient\u2019s email address and reactivate the User<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\nNext Steps<\/strong><\/h2>\n\n\n\n\n- Review the process summary for Created and Errors counts.<\/li>\n\n\n\n
- Verify recipient delivery and check the Mail Template User Mail tab.<\/li>\n\n\n\n
- Update or reuse the Mail Template for future communications.<\/li>\n\n\n\n
- Address any invalid email addresses flagged during the run.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"
Send Mail Text is the iDempiere process that sends personalized emails to multiple recipients using a selected Mail Template. Businesses […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10,87],"tags":[],"class_list":["post-21453","post","type-post","status-publish","format-standard","hentry","category-idempiere-product","category-idempiere-partner-relations"],"_links":{"self":[{"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/posts\/21453","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/comments?post=21453"}],"version-history":[{"count":3,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/posts\/21453\/revisions"}],"predecessor-version":[{"id":27796,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/posts\/21453\/revisions\/27796"}],"wp:attachment":[{"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/media?parent=21453"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/categories?post=21453"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/tags?post=21453"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
The Mail Template supplies the subject and body content used for every email generated in this run.<\/p>\n\n\n\n
Navigate to Send Mail Text and select the Mail Template to use, for example Product Updates.<\/p>\n\n\n\n The recipient source determines who receives the email: Interest Area subscribers or Business Partner Group contacts.<\/p>\n\n\n\n Select either Interest Area or Business Partner Group, not both, to define the recipient list for this run.<\/p>\n\n\n\n From User determines which mailbox sends the emails; leaving it blank uses the Tenant Request Mail User instead.<\/p>\n\n\n\n Select a From User if a specific sender mailbox is required, or leave it blank to send from the Tenant\u2019s default mail user.<\/p>\n\n\n\n Running the process generates and submits a personalized email for every eligible recipient.<\/p>\n\n\n\n Click Start to run the process immediately using the selected Mail Template and recipient source.<\/p>\n\n\n\n The result summary confirms how many emails were created and flags errors for follow-up.<\/p>\n\n\n\n Review the summary line, for example Created=3, Errors=0, and the per-recipient OK or ERROR list showing each email address.<\/p>\n\n\n\n Send Mail Text is the iDempiere process that sends personalized emails to multiple recipients using a selected Mail Template. Businesses […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10,87],"tags":[],"class_list":["post-21453","post","type-post","status-publish","format-standard","hentry","category-idempiere-product","category-idempiere-partner-relations"],"_links":{"self":[{"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/posts\/21453","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/comments?post=21453"}],"version-history":[{"count":3,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/posts\/21453\/revisions"}],"predecessor-version":[{"id":27796,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/posts\/21453\/revisions\/27796"}],"wp:attachment":[{"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/media?parent=21453"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/categories?post=21453"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tenthplanet.in\/idempiere\/wp-json\/wp\/v2\/tags?post=21453"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Field<\/strong><\/td> Sample Value<\/strong><\/td> Purpose<\/strong><\/td><\/tr><\/thead> Mail Template<\/td> Product Updates<\/td> Supplies the email subject and body for all recipients<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n <\/figure>\n\n\n\nStep 2: Choose the Recipient Source<\/strong><\/h3>\n\n\n\n
Field<\/strong><\/td> Sample Value<\/strong><\/td> Purpose<\/strong><\/td><\/tr><\/thead> Interest Area<\/td> Product Updates<\/td> Sends the email to active, opted-in subscribers of this Interest Area<\/td><\/tr> Business Partner Group<\/td> Blank<\/td> Alternative recipient source; not used in this run<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n Step 3: Optionally Select the From User<\/strong><\/h3>\n\n\n\n
Field<\/strong><\/td> Sample Value<\/strong><\/td> Purpose<\/strong><\/td><\/tr><\/thead> From User<\/td> Blank<\/td> Uses the Tenant Request Mail User as the sender<\/td><\/tr> Run as Job<\/td> Unchecked<\/td> Runs the process immediately instead of in the background<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n Step 4: Execute the Process<\/strong><\/h3>\n\n\n\n
Step 5: Review the Process Result<\/strong><\/h3>\n\n\n\n
Field<\/strong><\/td> Sample Value<\/strong><\/td> Purpose<\/strong><\/td><\/tr><\/thead> Result Summary<\/td> Created=3, Errors=0<\/td> Total emails generated successfully and errors encountered<\/td><\/tr> Recipient Log<\/td> OK – pr98@gmail.com<\/td> Confirms successful delivery submission for each recipient<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n <\/figure>\n\n\n\nCommon Issues and Resolutions<\/strong><\/h2>\n\n\n\n
Issue<\/strong><\/td> Cause<\/strong><\/td> Resolution<\/strong><\/td><\/tr><\/thead> SMTP Authentication Failed<\/td> Incorrect SMTP credentials<\/td> Verify Tenant or User SMTP configuration<\/td><\/tr> Created=0, Errors>0<\/td> Invalid sender configuration<\/td> Verify From User or Tenant Request Mail User configuration<\/td><\/tr> Email not received<\/td> Recipient email missing or invalid<\/td> Verify the recipient\u2019s email address<\/td><\/tr> Variables are not replaced<\/td> Incorrect Mail Template variable used<\/td> Use supported variables such as @Name@<\/td><\/tr> Unsubscribe information missing<\/td> Interest Area is not marked as Self-Service<\/td> Enable Self-Service on the Interest Area if unsubscribe information is required<\/td><\/tr> Recipient skipped silently<\/td> Same user matched more than once in the recipient list<\/td> Expected behavior; the process sends only once per recipient<\/td><\/tr> Recipient marked inactive after run<\/td> Email address failed validation<\/td> Correct the recipient\u2019s email address and reactivate the User<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n Next Steps<\/strong><\/h2>\n\n\n\n
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