{"id":36584,"date":"2026-05-05T04:17:41","date_gmt":"2026-05-05T04:17:41","guid":{"rendered":"https:\/\/tenthplanet.in\/odoo\/?page_id=36584"},"modified":"2026-05-14T10:00:35","modified_gmt":"2026-05-14T10:00:35","slug":"metal-recycling-quality-claims","status":"publish","type":"page","link":"https:\/\/tenthplanet.in\/odoo\/metal-recycling-quality-claims\/","title":{"rendered":"Metal Recycling – Quality Claims"},"content":{"rendered":"

[vc_row full_width=”stretch_row_content” kd_background_image_position=”vc_row-bg-position-top” kd_background_overlay=”true” css_tablet_portrait=”.vc_custom_1778061872883{padding-top: 20px !important;padding-bottom: 20px !important;background-color: #F4F0F2 !important;}” css_mobile=”.vc_custom_1778061872884{padding-top: 10px !important;padding-bottom: 20px !important;background-color: #F4F0F2 !important;}” css=”.vc_custom_1778061872881{padding-top: 50px !important;padding-bottom: 70px !important;background-color: #F4F0F2 !important;}” css_tablet_landscape=”.vc_custom_1778061872882{padding-top: 20px !important;padding-bottom: 20px !important;background-color: #F4F0F2 !important;}”][vc_column css=”.vc_custom_1513003956648{padding-top: 0px !important;}”][vc_row_inner full_width=”inner_row_contained” kd_background_image_position=”vc_row-bg-position-top” kd_background_overlay=”true” css=”.vc_custom_1778049812611{padding-top: 80px !important;padding-bottom: 30px !important;background-color: #F4F0F2 !important;}” css_tablet_portrait=”.vc_custom_1778049812612{margin-right: 0px !important;margin-left: 0px !important;padding-top: 100px !important;padding-right: 15px !important;padding-bottom: 100px !important;padding-left: 15px !important;background-color: #F4F0F2 !important;}” css_mobile=”.vc_custom_1778049812612{margin-right: 0px !important;margin-left: 0px !important;padding-top: 50px !important;padding-right: 15px !important;padding-bottom: 50px !important;padding-left: 15px !important;background-color: #F4F0F2 !important;}” css_tablet_landscape=”.vc_custom_1778049812611{margin-right: 0px !important;margin-left: 0px !important;padding-top: 200px !important;padding-bottom: 100px !important;background-color: #F4F0F2 !important;}”][vc_column_inner width=”2\/3″ css=”.vc_custom_1777460461959{padding-top: 50px !important;}” css_tablet_portrait=”.vc_custom_1777460461960{padding-top: 0px !important;}” css_mobile=”.vc_custom_1777460461960{padding-top: 0px !important;}”]

Quality claims, tracked from provisional through settlement and payment.<\/h1>

Claim management built for metals, minerals, and recycling \u2014 provisional, final, settled, and receipt workflows for both purchase and sales claims with multi-level approval, automatic data capture, category tracking, and complete audit trails. Configured on Odoo, implemented and supported by TenthPlanet.<\/h6><\/header>Book a 30 - min demo<\/span><\/span><\/a>[\/vc_column_inner][vc_column_inner width=”1\/3″ css=”.vc_custom_1778752829390{margin-top: 10px !important;margin-left: 50px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #FFFFFF !important;border-radius: 1px !important;border-color: #E7E7E7 !important;}” css_tablet_portrait=”.vc_custom_1778752829391{margin-left: 0px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #FFFFFF !important;}” css_mobile=”.vc_custom_1778752829391{margin-top: 20px !important;margin-left: 0px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #FFFFFF !important;}” css_tablet_landscape=”.vc_custom_1778752829390{margin-left: 0px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #FFFFFF !important;}”][vc_column_text css=””]CLAIM WORKFLOW STRUCTURE[\/vc_column_text]
Provisional Claim<\/h6><\/div><\/div>
Final Claim<\/h6><\/div><\/div>
Settled Claim<\/h6><\/div><\/div>
Claim Receipt\/Payable<\/h6><\/div><\/div>[vc_column_text css=”.vc_custom_1777954836267{margin-top: 20px !important;}”]Four-stage claim progression. Each stage connected to approval workflows, document evidence, and financial reconciliation across purchase and sales sides.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” kd_background_image_position=”vc_row-bg-position-top” kd_background_overlay=”true” css_tablet_portrait=”.vc_custom_1778051303082{padding-top: 60px !important;padding-bottom: 60px !important;background-color: #FFFFFF !important;}” css_mobile=”.vc_custom_1778051303083{padding-top: 60px !important;padding-bottom: 50px !important;background-color: #FFFFFF !important;}” css=”.vc_custom_1778051303081{padding-top: 80px !important;padding-bottom: 40px !important;background-color: #FFFFFF !important;}” css_tablet_landscape=”.vc_custom_1778051303082{padding-top: 60px !important;padding-bottom: 60px !important;background-color: #FFFFFF !important;}”][vc_column css=”.vc_custom_1513003956648{padding-top: 0px !important;}”][vc_row_inner full_width=”inner_row_contained” kd_background_image_position=”vc_row-bg-position-top” css=”.vc_custom_1777547024951{margin-bottom: 10px !important;}” css_mobile=”.vc_custom_1777547024954{margin-bottom: 20px !important;}” css_tablet_landscape=”.vc_custom_1777547024952{margin-bottom: 20px !important;}” css_tablet_portrait=”.vc_custom_1777547024953{margin-bottom: 20px !important;}”][vc_column_inner css=”.vc_custom_1777462125950{padding-right: 80px !important;}”][vc_column_text css=””]THE PROBLEM[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner full_width=”inner_row_contained” kd_background_image_position=”vc_row-bg-position-top”][vc_column_inner css=”.vc_custom_1777462125950{padding-right: 80px !important;}”]

Quality claims in metals don't fit generic templates.<\/h2>

Scrap quality varies. Shipments get disputed. Weight shortages happen. Import containers arrive with contaminants. Customers reject deliveries. Generic warranty modules miss the workflow: provisional assessment, lab tests, negotiated settlements, staged payments, and reconciliation against invoices and advances.<\/h6><\/header>[\/vc_column_inner][\/vc_row_inner][vc_row_inner full_width=”inner_row_contained” kd_background_image_position=”vc_row-bg-position-top” css=”.vc_custom_1777869925463{margin-top: 30px !important;}” css_mobile=”.vc_custom_1777869925465{margin-top: 0px !important;}”][vc_column_inner width=”1\/3″ css_tablet_portrait=”.vc_custom_1778050163542{padding-right: 10px !important;padding-left: 10px !important;}” css=”.vc_custom_1778050163541{margin-top: -35px !important;}”]

Claims tracked in spreadsheets<\/h4>

Provisional, final, settled, and payment stages managed offline \u2014 no connection to MRN, invoice, or advance, no audit trail of who approved what.<\/p><\/div><\/div><\/div>[\/vc_column_inner][vc_column_inner width=”1\/3″ css_tablet_portrait=”.vc_custom_1778050156929{padding-right: 10px !important;padding-left: 10px !important;}” css=”.vc_custom_1778050156929{margin-top: -35px !important;}”]

No linkage to receipt or delivery<\/h4>

Claim amounts entered manually without auto-capture of container, weight, BL number, or original PO\/SO. Reconciliation happens in Excel after the fact.<\/p><\/div><\/div><\/div>[\/vc_column_inner][vc_column_inner width=”1\/3″ css=”.vc_custom_1778050148501{margin-top: -35px !important;}”]

Settlement happens outside ERP<\/h4>

Final amounts negotiated and paid, but ERP never sees the adjusted value. Vendor ledger and customer statements don't reflect actual claim recoveries or payables.<\/p><\/div><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner full_width=”inner_row_contained” kd_background_image_position=”vc_row-bg-position-top”][vc_column_inner width=”1\/3″ css_tablet_portrait=”.vc_custom_1778050101059{padding-right: 10px !important;padding-left: 10px !important;}” css=”.vc_custom_1778050101058{margin-top: -35px !important;}”]

Approval workflows<\/h4>

No differentiation between domestic and overseas claims, no multi-level routing based on claim type or value. Claims approved via email, not systematically.<\/p><\/div><\/div><\/div>[\/vc_column_inner][vc_column_inner width=”1\/3″ css_tablet_portrait=”.vc_custom_1778050136297{padding-right: 10px !important;padding-left: 10px !important;}” css=”.vc_custom_1778050136296{margin-top: -35px !important;}”]

Category misclassification<\/h4>

Quality, shipping, or other claim types not tracked separately. Can't analyze which suppliers or customers cause which kinds of issues.<\/p><\/div><\/div><\/div>[\/vc_column_inner][vc_column_inner width=”1\/3″ css=”.vc_custom_1778050142906{margin-top: -35px !important;}”]

No reporting or analytics<\/h4>

Total claim value per supplier, per container, per trader and per product invisible. Can't flag repeat issues or see the cost of bad scrap sourcing.<\/p><\/div><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” kd_background_image_position=”vc_row-bg-position-top” kd_background_overlay=”true” css_tablet_portrait=”.vc_custom_1778050293848{padding-top: 60px !important;padding-bottom: 60px !important;background-color: #F4F0F2 !important;}” css_mobile=”.vc_custom_1778050293849{padding-top: 60px !important;padding-bottom: 80px !important;background-color: #F4F0F2 !important;}” css=”.vc_custom_1778050293846{padding-top: 80px !important;padding-bottom: 60px !important;background-color: #F4F0F2 !important;}” css_tablet_landscape=”.vc_custom_1778050293847{padding-top: 60px !important;padding-bottom: 60px !important;background-color: #F4F0F2 !important;}”][vc_column css=”.vc_custom_1513003956648{padding-top: 0px !important;}”][vc_row_inner full_width=”inner_row_contained” kd_background_image_position=”vc_row-bg-position-top” css=”.vc_custom_1777546975025{margin-bottom: 10px !important;}” css_mobile=”.vc_custom_1777546975028{margin-bottom: 20px !important;}” css_tablet_landscape=”.vc_custom_1777546975026{margin-bottom: 20px !important;}” css_tablet_portrait=”.vc_custom_1777546975027{margin-bottom: 20px !important;}”][vc_column_inner css=”.vc_custom_1777462125950{padding-right: 80px !important;}”][vc_column_text css=””]FEATURE DETAILS[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner full_width=”inner_row_contained” kd_background_image_position=”vc_row-bg-position-top”][vc_column_inner css=”.vc_custom_1777462125950{padding-right: 80px !important;}”]

Purchase claims and sales claims, same workflow depth.<\/h2>

Both purchase and sales claim flows follow the same four-stage progression: provisional, final, settled, receipt or payable. Each stage captures different data, routes through approval, and feeds into accounting. Below are the purchase and sales claim workflows.<\/h6><\/header>[\/vc_column_inner][\/vc_row_inner][vc_tta_tabs active_section=”1″ css=”.vc_custom_1777549117538{background-color: #F4F0F2 !important;}”][vc_tta_section title=”Purchase Claims” tab_id=”1466436253637-662f8fd5-98e7b227-c89d19aa-701bdcdf-a04d2955-edf2″][vc_row_inner full_width=”inner_row_contained” kd_background_image_position=”vc_row-bg-position-top” css=”.vc_custom_1777539376465{margin-top: 40px !important;}”][vc_column_inner width=”1\/2″][vc_column_text css=”.vc_custom_1777957227966{margin-bottom: 10px !important;}”]QUALITY CLAIMS[\/vc_column_text]

For quality, shipping, or other issues in received material.<\/h3>

Purchase claims are raised when a quality issue, weight shortage, or damage is identified in received material. The workflow begins with a provisional claim, progresses through final determination and settlement, and concludes with actual receipt of the recovered amount.<\/h6><\/header>
Each stage auto-captures data from the prior stage, routes through approval, and maintains full audit trails for vendor reconciliation and financial closeout.<\/h6><\/header>

CLAIM TYPES<\/p>

Overseas \u00b7 Domestic<\/h5><\/header>

CATEGORIES<\/p>

Quality \u00b7 Shipping \u00b7 Other<\/h5><\/header>

STAGES<\/p>

Provisional \u2192 Final \u2192 Settled \u2192 Receipt<\/h5><\/header>

APPROVAL<\/p>

Multi-level per stage<\/h5><\/header>[\/vc_column_inner][vc_column_inner width=”1\/2″ css=”.vc_custom_1777548648851{margin-left: 50px !important;}” css_mobile=”.vc_custom_1777548648852{margin-left: 0px !important;}”]
\"\"<\/div><\/div>
Provisional Claim<\/h6>

Raised when quality issue identified but not yet resolved. Auto-captures ASN, container, MRN weight, gate entry. User enters provisional claim amount and actual weight for shortage tracking.<\/p><\/div>

\"\"<\/div><\/div>
Final Claim<\/h6>

Created after lab tests & negotiation. Auto-loads data \u2014 vendor, invoice, ASN, MRN, product, PO, weights, BL number, container. User enters final claim amount & proposed claim percentage.<\/p><\/div>

\"\"<\/div><\/div>
Settled Claim<\/h6>

Records the agreed settlement. Auto-loads final claim data. User enters settled amount, system calculates settled percentage. Category and type locked from final claim.<\/p><\/div>

\"\"<\/div><\/div>
Claim Receipt<\/h6>

Records actual amount received from supplier. Auto-loads settled claim data. User enters actual received amount, routes through approval, and feeds into vendor ledger reconciliation.<\/p><\/div>

\"\"<\/div><\/div>
Type & Category Tracking<\/h6>

Tag each claim as Overseas or Domestic, and categorize as Quality, Shipping, or Other. Modify category in final claim if provisional was incorrect.<\/p><\/div>

\"\"<\/div><\/div>
Multi-Level Approval<\/h6>

Separate approval workflows for each stage \u2014 provisional, final, settled, receipt. Routing by operating unit, type, and claim value.<\/p><\/div>

\"\"<\/div><\/div>
Operating Unit Sequencing<\/h6>

Separate numbering sequences per operating unit and type. Tracks which plant or yard raised each claim for regional analytics.<\/p><\/div>

\"\"<\/div><\/div>
Reporting & Analytics<\/h6>

Purchase Quality Claim Report shows provisional, final, settled, and receipt transactions by vendor, product, container, and trader. Identify repeat offenders and high-cost issues.<\/p><\/div>

\"\"<\/div><\/div>
Approval Details<\/h6>

Auto-captures Created By and Created On at each stage. Full audit trail of who approved what and when across the entire claim lifecycle.<\/p><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=”Sales Claims” tab_id=”1600437069601-eb87d5e8-3ab9dcdf-a04d2955-edf2″][vc_row_inner full_width=”inner_row_contained” kd_background_image_position=”vc_row-bg-position-top” css=”.vc_custom_1777539376465{margin-top: 40px !important;}”][vc_column_inner width=”1\/2″][vc_column_text css=”.vc_custom_1777957385852{margin-bottom: 10px !important;}”]QUALITY CLAIMS[\/vc_column_text]

For quality or delivery issues raised by customers.<\/h3>

Sales claims are raised when a customer identifies a quality issue, weight shortage, or damage in delivered material. The workflow mirrors purchase claims: provisional, final, settled, and payable stages, each with approval routing and data capture.<\/h6><\/header>
Each stage auto-captures data from the prior stage, routes through approval, and maintains full audit trails for customer reconciliation and financial closeout.<\/h6><\/header>

CLAIM TYPES<\/p>

Export \u00b7 Domestic<\/h5><\/header>

CATEGORIES<\/p>

Quality \u00b7 Shipping \u00b7 Other<\/h5><\/header>

STAGES<\/p>

Provisional \u2192 Final \u2192 Settled \u2192 Payable<\/h5><\/header>

APPROVAL<\/p>

Multi-level per stage<\/h5><\/header>[\/vc_column_inner][vc_column_inner width=”1\/2″ css=”.vc_custom_1777548648851{margin-left: 50px !important;}” css_mobile=”.vc_custom_1777548648852{margin-left: 0px !important;}”]
\"\"<\/div><\/div>
Provisional Claim<\/h6>

Raised when customer reports quality issue. Auto-captures invoice, container, invoice weight, vehicle number. User enters provisional claim amount and actual weight for shortage tracking.<\/p><\/div>

\"\"<\/div><\/div>
Final Claim<\/h6>

Created after investigation & negotiation. Auto-loads data \u2014 customer, invoice, product, SO, weights, BL number, container. User enters final claim amount & proposed claim percentage.<\/p><\/div>

\"\"<\/div><\/div>
Settled Claim<\/h6>

Records the agreed settlement. Auto-loads final claim data. User enters settled amount, system calculates settled percentage. Category and type locked from final claim.<\/p><\/div>

\"\"<\/div><\/div>
Claim Payable<\/h6>

Records actual amount paid to customer. Auto-loads settled claim data. User enters actual paid amount, routes through approval, and feeds into customer ledger reconciliation.<\/p><\/div>

\"\"<\/div><\/div>
Type & Category Tracking<\/h6>

Tag each claim as Export or Domestic, and categorize as Quality, Shipping, or Other. Modify category in final claim if provisional was incorrect.<\/p><\/div>

\"\"<\/div><\/div>
Multi-Level Approval<\/h6>

Separate approval workflows for each stage \u2014 provisional, final, settled, payable. Routing by operating unit, type, and claim value.<\/p><\/div>

\"\"<\/div><\/div>
Operating Unit Sequencing<\/h6>

Separate numbering sequences per operating unit and type. Tracks which plant or yard handled each claim for regional analytics.<\/p><\/div>

\"\"<\/div><\/div>
Reporting & Analytics<\/h6>

Sales Quality Claim Report shows provisional, final, settled, and payable transactions by customer, product, container, and export details. Identify repeat issues and high-cost claims.<\/p><\/div>

\"\"<\/div><\/div>
Approval Details<\/h6>

Auto-captures Created By and Created On at each stage. Full audit trail of who approved what and when across the entire claim lifecycle.<\/p><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][\/vc_tta_tabs][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” kd_background_image_position=”vc_row-bg-position-top” kd_background_overlay=”true” css_tablet_portrait=”.vc_custom_1778050710989{padding-top: 60px !important;background-color: #FFFFFF !important;}” css_mobile=”.vc_custom_1778050710989{padding-top: 60px !important;background-color: #FFFFFF !important;}” css=”.vc_custom_1778050710987{padding-top: 80px !important;background-color: #FFFFFF !important;}” css_tablet_landscape=”.vc_custom_1778050710988{padding-top: 60px !important;background-color: #FFFFFF !important;}”][vc_column css=”.vc_custom_1513003956648{padding-top: 0px !important;}”][vc_row_inner full_width=”inner_row_contained” kd_background_image_position=”vc_row-bg-position-top” css=”.vc_custom_1777547024951{margin-bottom: 10px !important;}” css_mobile=”.vc_custom_1777547024954{margin-bottom: 20px !important;}” css_tablet_landscape=”.vc_custom_1777547024952{margin-bottom: 20px !important;}” css_tablet_portrait=”.vc_custom_1777547024953{margin-bottom: 20px !important;}”][vc_column_inner css=”.vc_custom_1777462125950{padding-right: 80px !important;}”][vc_column_text css=””]PROCESS FLOW[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner full_width=”inner_row_contained” kd_background_image_position=”vc_row-bg-position-top”][vc_column_inner css=”.vc_custom_1777462125950{padding-right: 80px !important;}”]

Four-stage claim progression.<\/h2>

Every claim follows the same workflow, whether purchase or sales. Each stage captures different data, routes through approval, and feeds the next stage. Final settlement and payment close the loop with full financial reconciliation.<\/h6><\/header>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” kd_background_image_position=”vc_row-bg-position-top” css=”.vc_custom_1778050722857{padding-bottom: 80px !important;}” css_tablet_landscape=”.vc_custom_1778050722858{padding-bottom: 60px !important;}” css_tablet_portrait=”.vc_custom_1778050722858{padding-bottom: 80px !important;}” css_mobile=”.vc_custom_1778050722859{padding-bottom: 60px !important;}”][vc_column]\r\n
\r\n
    \r\n
  • \r\n
    01<\/span><\/div>
    Provisional<\/h5>

    Issue identified, provisional amount entered, linked to receipt or delivery<\/p><\/div>\r\n <\/div>\r\n <\/li>\r\n

  • \r\n
    02<\/span><\/div>
    Final<\/h5>

    Lab tests complete, negotiation done, final claim amount and percentage set<\/p><\/div>\r\n <\/div>\r\n <\/li>\r\n

  • \r\n
    03<\/span><\/div>
    Settled<\/h5>

    Settlement agreed, settled amount and percentage calculated automatically<\/p><\/div>\r\n <\/div>\r\n <\/li>\r\n

  • \r\n
    04<\/span><\/div>
    Receipt \/ Payable<\/h5>

    Actual amount received (purchase) or paid (sales), feeds into ledger reconciliation<\/p><\/div>\r\n <\/div>\r\n <\/li><\/ul>\r\n <\/div>[\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” kd_background_image_position=”vc_row-bg-position-top” kd_background_overlay=”true” css_tablet_portrait=”.vc_custom_1778051368677{padding-top: 60px !important;padding-bottom: 60px !important;background-color: #F4F0F2 !important;}” css_mobile=”.vc_custom_1778051368678{padding-top: 60px !important;padding-bottom: 50px !important;background-color: #F4F0F2 !important;}” css=”.vc_custom_1778051368676{padding-top: 80px !important;padding-bottom: 30px !important;background-color: #F4F0F2 !important;}” css_tablet_landscape=”.vc_custom_1778051368676{padding-top: 60px !important;padding-bottom: 60px !important;background-color: #F4F0F2 !important;}”][vc_column css=”.vc_custom_1513003956648{padding-top: 0px !important;}”][vc_row_inner full_width=”inner_row_contained” kd_background_image_position=”vc_row-bg-position-top” css=”.vc_custom_1777546975025{margin-bottom: 10px !important;}” css_mobile=”.vc_custom_1777546975028{margin-bottom: 20px !important;}” css_tablet_landscape=”.vc_custom_1777546975026{margin-bottom: 20px !important;}” css_tablet_portrait=”.vc_custom_1777546975027{margin-bottom: 20px !important;}”][vc_column_inner css=”.vc_custom_1777462125950{padding-right: 80px !important;}”][vc_column_text css=””]SYSTEM CONTROLS[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner full_width=”inner_row_contained” kd_background_image_position=”vc_row-bg-position-top”][vc_column_inner css=”.vc_custom_1777462125950{padding-right: 80px !important;}”]

    Built-in controls and tracking.<\/h2>

    Beyond the four-stage workflow, the system enforces data integrity, approval routing, and audit trail capture at every step. No claim can progress without approval, and every claim stage has full history.<\/h6><\/header>[\/vc_column_inner][\/vc_row_inner][vc_row_inner full_width=”inner_row_contained” kd_background_image_position=”vc_row-bg-position-top” css=”.vc_custom_1777869925463{margin-top: 30px !important;}” css_mobile=”.vc_custom_1777869925465{margin-top: 0px !important;}”][vc_column_inner width=”1\/3″ css_tablet_portrait=”.vc_custom_1778050791189{padding-right: 10px !important;padding-left: 10px !important;}” css=”.vc_custom_1778050791185{margin-top: -35px !important;}”]

    Auto-Data Capture<\/h4>

    Final claim auto-loads provisional data. Settled auto-loads final. Receipt\/Payable auto-loads settled. Vendor, customer, invoice, ASN, MRN, weights, BL number all carry forward without re-entry.<\/p><\/div><\/div><\/div>[\/vc_column_inner][vc_column_inner width=”1\/3″ css_tablet_portrait=”.vc_custom_1778050800427{padding-right: 10px !important;padding-left: 10px !important;}” css=”.vc_custom_1778050800426{margin-top: -35px !important;}”]

    Multi-Level Approval<\/h4>

    Separate approval workflows for each stage. Route by operating unit, type (overseas\/domestic or export\/domestic), and claim value. Senior personnel review high-value or critical claims.<\/p><\/div><\/div><\/div>[\/vc_column_inner][vc_column_inner width=”1\/3″ css=”.vc_custom_1778050806544{margin-top: -35px !important;}”]

    Category & Type Tracking<\/h4>

    Tag every claim as Quality, Shipping, or Other. Tag as Overseas\/Domestic (purchase) or Export\/Domestic (sales). Modify category in final claim if provisional was wrong.<\/p><\/div><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner full_width=”inner_row_contained” kd_background_image_position=”vc_row-bg-position-top” css_mobile=”.vc_custom_1777956595022{margin-top: 0px !important;}”][vc_column_inner width=”1\/3″ css_tablet_portrait=”.vc_custom_1778050783785{padding-right: 10px !important;padding-left: 10px !important;}” css=”.vc_custom_1778050783783{margin-top: -35px !important;}”]

    Operating Unit Sequencing<\/h4>

    Separate numbering sequences per unit and type. Track which plant or yard raised each claim. Regional analytics by operating unit for repeat issues or supplier performance.<\/p><\/div><\/div><\/div>[\/vc_column_inner][vc_column_inner width=”1\/3″ css_tablet_portrait=”.vc_custom_1778050776394{padding-right: 10px !important;padding-left: 10px !important;}” css=”.vc_custom_1778050776393{margin-top: -35px !important;}”]

    Audit Trail<\/h4>

    Auto-capture Created By and Created On at every stage. Full history of who approved what and when. No claim can be modified after approval without audit visibility.<\/p><\/div><\/div><\/div>[\/vc_column_inner][vc_column_inner width=”1\/3″ css=”.vc_custom_1778050768912{margin-top: -35px !important;}”]

    Reporting & Analytics<\/h4>

    Purchase and Sales Quality Claim Reports show all stages by vendor, customer, product, container, trader, and type. Identify repeat offenders, high-cost issues, and settlement patterns.<\/p><\/div><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” kd_background_image_position=”vc_row-bg-position-top” kd_background_overlay=”true” css_tablet_portrait=”.vc_custom_1778051091995{padding-top: 60px !important;padding-bottom: 60px !important;background-color: #FFFFFF !important;}” css_mobile=”.vc_custom_1778051091995{padding-top: 60px !important;padding-bottom: 80px !important;background-color: #FFFFFF !important;}” css=”.vc_custom_1778051091993{padding-top: 80px !important;padding-bottom: 80px !important;background-color: #FFFFFF !important;}” css_tablet_landscape=”.vc_custom_1778051091994{padding-top: 60px !important;padding-bottom: 60px !important;background-color: #FFFFFF !important;}”][vc_column css=”.vc_custom_1513003956648{padding-top: 0px !important;}”][vc_row_inner full_width=”inner_row_contained” kd_background_image_position=”vc_row-bg-position-top”][vc_column_inner width=”1\/2″ css=”.vc_custom_1777462125950{padding-right: 80px !important;}”][vc_column_text css=””]INTEGRATION[\/vc_column_text]

    Connects to the rest of ERP.<\/h2><\/header>[vc_column_text css=”.vc_custom_1777956718664{padding-top: 10px !important;padding-bottom: 10px !important;}”]Procurement<\/strong> Claims link to PO, MRN, ASN, gate entry, and container. Every claim auto-captures original purchase details for reconciliation.[\/vc_column_text][vc_column_text css=”.vc_custom_1777956737894{padding-top: 10px !important;padding-bottom: 10px !important;}”]Sales<\/strong> Claims link to SO, invoice, export container, and delivery. Every claim auto-captures original sales details for customer reconciliation.[\/vc_column_text][vc_column_text css=”.vc_custom_1777956783482{padding-top: 10px !important;padding-bottom: 10px !important;}”]Accounting<\/strong> Settled claims and receipts\/payables feed into vendor and customer ledgers. Claim recoveries and payables reconcile against advances and invoices.[\/vc_column_text][vc_column_text css=”.vc_custom_1777956803878{padding-top: 10px !important;padding-bottom: 10px !important;}”]Reporting<\/strong> Claims feed into quality analytics, vendor performance, customer complaint tracking, and cost-of-quality dashboards.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″ css=”.vc_custom_1778051407031{margin-left: 30px !important;}” css_tablet_landscape=”.vc_custom_1778051407031{margin-top: 20px !important;margin-left: 0px !important;}” css_tablet_portrait=”.vc_custom_1778051407032{margin-top: 20px !important;margin-left: 0px !important;}” css_mobile=”.vc_custom_1778051407032{margin-top: 30px !important;margin-left: 0px !important;}”][vc_column_text css=””]OUTCOMES[\/vc_column_text]

    What this enables.<\/h2><\/header>
    Full claim audit trail<\/h6>

    Every claim stage \u2014 provisional, final, settled, receipt\/payable \u2014 has approval history, creator details, and timestamp. No offline negotiations or manual journals.<\/p><\/div><\/div>

    Vendor & customer reconciliation<\/h6>

    Claim amounts reconcile against advances, invoices, and ledger balances. Finance sees the adjusted position without offline Excel trackers.<\/p><\/div><\/div>

    Quality analytics<\/h6>

    Identify which suppliers or customers cause the most claims, which products have the highest claim rates, and which containers or traders drive cost.<\/p><\/div><\/div>

    Approval enforcement<\/h6>

    No claim can progress to the next stage without approval. Multi-level routing ensures senior review of high-value or repeat issues.<\/p><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

    [vc_row full_width=”stretch_row_content” kd_background_image_position=”vc_row-bg-position-top” kd_background_overlay=”true” css_tablet_portrait=”.vc_custom_1778061872883{padding-top: 20px !important;padding-bottom: 20px !important;background-color: #F4F0F2 !important;}” css_mobile=”.vc_custom_1778061872884{padding-top: 10px !important;padding-bottom: 20px !important;background-color: #F4F0F2 !important;}” css=”.vc_custom_1778061872881{padding-top: 50px […]<\/p>\n","protected":false},"author":12,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"industry":[],"class_list":["post-36584","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/tenthplanet.in\/odoo\/wp-json\/wp\/v2\/pages\/36584","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tenthplanet.in\/odoo\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tenthplanet.in\/odoo\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tenthplanet.in\/odoo\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/tenthplanet.in\/odoo\/wp-json\/wp\/v2\/comments?post=36584"}],"version-history":[{"count":0,"href":"https:\/\/tenthplanet.in\/odoo\/wp-json\/wp\/v2\/pages\/36584\/revisions"}],"wp:attachment":[{"href":"https:\/\/tenthplanet.in\/odoo\/wp-json\/wp\/v2\/media?parent=36584"}],"wp:term":[{"taxonomy":"industry","embeddable":true,"href":"https:\/\/tenthplanet.in\/odoo\/wp-json\/wp\/v2\/industry?post=36584"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}