{"id":17526,"date":"2019-04-08T06:05:21","date_gmt":"2019-04-08T06:05:21","guid":{"rendered":"http:\/\/tenthplanet.in\/odoo\/?p=17526"},"modified":"2023-08-23T04:08:38","modified_gmt":"2023-08-23T04:08:38","slug":"help-desk-management","status":"publish","type":"post","link":"https:\/\/tenthplanet.in\/odoo\/product\/help-desk-management\/","title":{"rendered":"Odoo Help Desk Management"},"content":{"rendered":"<p>The Odoo Help Desk Module generates tickets by emails, or from a website form or any third-party application and these tickets can be assigned manually or randomly between the team members. The module also allows you to assign priority to tickets. It consists of the following features<\/p>\n<ul>\n<li>Ticket management application<\/li>\n<li>Process tickets through different stages<\/li>\n<li>Add priorities, types, description, and tags to define your tickets<\/li>\n<li>Make an in-depth analysis of your tickets through pivot view<\/li>\n<li>Allows&nbsp;you to link your company help desk to a public FAQ\/Forum<\/li>\n<li>Helpdesk adds SLA (Service Level Agreements) contracts and rules<\/li>\n<li>Helps to set the service level agreements for individual tickets which are raised<\/li>\n<li>Automates Customer satisfaction survey<\/li>\n<\/ul>\n<h4>Help Desk Workflow<\/h4>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-17534\" src=\"https:\/\/tenthplanet.in\/odoo\/wp-content\/uploads\/sites\/8\/2019\/04\/TenthPlanet_Odoo_Modules_Help_Desk_Management_Workflow.jpg\" alt=\"TenthPlanet_Odoo_Modules_Help_Desk_Management_Workflow\" width=\"793\" height=\"478\" srcset=\"https:\/\/tenthplanet.in\/odoo\/wp-content\/uploads\/sites\/8\/2019\/04\/TenthPlanet_Odoo_Modules_Help_Desk_Management_Workflow.jpg 793w, https:\/\/tenthplanet.in\/odoo\/wp-content\/uploads\/sites\/8\/2019\/04\/TenthPlanet_Odoo_Modules_Help_Desk_Management_Workflow-300x181.jpg 300w, https:\/\/tenthplanet.in\/odoo\/wp-content\/uploads\/sites\/8\/2019\/04\/TenthPlanet_Odoo_Modules_Help_Desk_Management_Workflow-768x463.jpg 768w\" sizes=\"auto, (max-width: 793px) 100vw, 793px\" \/><\/p>\n<h4>Help Desk \u2013 Dashboard<\/h4>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-17528\" src=\"https:\/\/tenthplanet.in\/odoo\/wp-content\/uploads\/sites\/8\/2019\/04\/TenthPlanet_Odoo_Modules_Help_Desk_Management_Dashboard.jpg\" alt=\"TenthPlanet_Odoo_Modules_Help_Desk_Management_Dashboard\" width=\"1131\" height=\"567\" srcset=\"https:\/\/tenthplanet.in\/odoo\/wp-content\/uploads\/sites\/8\/2019\/04\/TenthPlanet_Odoo_Modules_Help_Desk_Management_Dashboard.jpg 1131w, https:\/\/tenthplanet.in\/odoo\/wp-content\/uploads\/sites\/8\/2019\/04\/TenthPlanet_Odoo_Modules_Help_Desk_Management_Dashboard-300x150.jpg 300w, https:\/\/tenthplanet.in\/odoo\/wp-content\/uploads\/sites\/8\/2019\/04\/TenthPlanet_Odoo_Modules_Help_Desk_Management_Dashboard-768x385.jpg 768w, https:\/\/tenthplanet.in\/odoo\/wp-content\/uploads\/sites\/8\/2019\/04\/TenthPlanet_Odoo_Modules_Help_Desk_Management_Dashboard-1024x513.jpg 1024w\" sizes=\"auto, (max-width: 1131px) 100vw, 1131px\" \/><\/p>\n<h4>Help Desk \u2013 SLA<\/h4>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-17530\" src=\"https:\/\/tenthplanet.in\/odoo\/wp-content\/uploads\/sites\/8\/2019\/04\/TenthPlanet_Odoo_Modules_Help_Desk_Management_SLA.jpg\" alt=\"TenthPlanet_Odoo_Modules_Help_Desk_Management_SLA\" width=\"1011\" height=\"536\" srcset=\"https:\/\/tenthplanet.in\/odoo\/wp-content\/uploads\/sites\/8\/2019\/04\/TenthPlanet_Odoo_Modules_Help_Desk_Management_SLA.jpg 1011w, https:\/\/tenthplanet.in\/odoo\/wp-content\/uploads\/sites\/8\/2019\/04\/TenthPlanet_Odoo_Modules_Help_Desk_Management_SLA-300x159.jpg 300w, https:\/\/tenthplanet.in\/odoo\/wp-content\/uploads\/sites\/8\/2019\/04\/TenthPlanet_Odoo_Modules_Help_Desk_Management_SLA-768x407.jpg 768w\" sizes=\"auto, (max-width: 1011px) 100vw, 1011px\" \/><\/p>\n<h4>Help Desk \u2013 Ticket Creation<\/h4>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-17533\" src=\"https:\/\/tenthplanet.in\/odoo\/wp-content\/uploads\/sites\/8\/2019\/04\/TenthPlanet_Odoo_Modules_Help_Desk_Management_Ticket_Creation.jpg\" alt=\"TenthPlanet_Odoo_Modules_Help_Desk_Management_Ticket_Creation\" width=\"1032\" height=\"608\" srcset=\"https:\/\/tenthplanet.in\/odoo\/wp-content\/uploads\/sites\/8\/2019\/04\/TenthPlanet_Odoo_Modules_Help_Desk_Management_Ticket_Creation.jpg 1032w, https:\/\/tenthplanet.in\/odoo\/wp-content\/uploads\/sites\/8\/2019\/04\/TenthPlanet_Odoo_Modules_Help_Desk_Management_Ticket_Creation-300x177.jpg 300w, https:\/\/tenthplanet.in\/odoo\/wp-content\/uploads\/sites\/8\/2019\/04\/TenthPlanet_Odoo_Modules_Help_Desk_Management_Ticket_Creation-768x452.jpg 768w, https:\/\/tenthplanet.in\/odoo\/wp-content\/uploads\/sites\/8\/2019\/04\/TenthPlanet_Odoo_Modules_Help_Desk_Management_Ticket_Creation-1024x603.jpg 1024w\" sizes=\"auto, (max-width: 1032px) 100vw, 1032px\" \/><\/p>\n<h4>Help Desk \u2013 Ticket Status \u2013 Kanban View<\/h4>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-17529\" src=\"https:\/\/tenthplanet.in\/odoo\/wp-content\/uploads\/sites\/8\/2019\/04\/TenthPlanet_Odoo_Modules_Help_Desk_Management_Kanban_View.jpg\" alt=\"TenthPlanet_Odoo_Modules_Help_Desk_Management_Kanban_View\" width=\"848\" height=\"493\" srcset=\"https:\/\/tenthplanet.in\/odoo\/wp-content\/uploads\/sites\/8\/2019\/04\/TenthPlanet_Odoo_Modules_Help_Desk_Management_Kanban_View.jpg 848w, https:\/\/tenthplanet.in\/odoo\/wp-content\/uploads\/sites\/8\/2019\/04\/TenthPlanet_Odoo_Modules_Help_Desk_Management_Kanban_View-300x174.jpg 300w, https:\/\/tenthplanet.in\/odoo\/wp-content\/uploads\/sites\/8\/2019\/04\/TenthPlanet_Odoo_Modules_Help_Desk_Management_Kanban_View-768x446.jpg 768w\" sizes=\"auto, (max-width: 848px) 100vw, 848px\" \/><\/p>\n<h4>Help Desk \u2013 Ticket Analysis<\/h4>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-17531 aligncenter\" src=\"https:\/\/tenthplanet.in\/odoo\/wp-content\/uploads\/sites\/8\/2019\/04\/TenthPlanet_Odoo_Modules_Help_Desk_Management_Ticket_Analysis.jpg\" alt=\"TenthPlanet_Odoo_Modules_Help_Desk_Management_Ticket_Analysis\" width=\"753\" height=\"493\" srcset=\"https:\/\/tenthplanet.in\/odoo\/wp-content\/uploads\/sites\/8\/2019\/04\/TenthPlanet_Odoo_Modules_Help_Desk_Management_Ticket_Analysis.jpg 753w, https:\/\/tenthplanet.in\/odoo\/wp-content\/uploads\/sites\/8\/2019\/04\/TenthPlanet_Odoo_Modules_Help_Desk_Management_Ticket_Analysis-300x196.jpg 300w\" sizes=\"auto, (max-width: 753px) 100vw, 753px\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-17532 size-full\" src=\"https:\/\/tenthplanet.in\/odoo\/wp-content\/uploads\/sites\/8\/2019\/04\/TenthPlanet_Odoo_Modules_Help_Desk_Management_Ticket_Analysis-2.jpg\" alt=\"Odoo Helpdesk\" width=\"787\" height=\"621\" srcset=\"https:\/\/tenthplanet.in\/odoo\/wp-content\/uploads\/sites\/8\/2019\/04\/TenthPlanet_Odoo_Modules_Help_Desk_Management_Ticket_Analysis-2.jpg 787w, https:\/\/tenthplanet.in\/odoo\/wp-content\/uploads\/sites\/8\/2019\/04\/TenthPlanet_Odoo_Modules_Help_Desk_Management_Ticket_Analysis-2-300x237.jpg 300w, https:\/\/tenthplanet.in\/odoo\/wp-content\/uploads\/sites\/8\/2019\/04\/TenthPlanet_Odoo_Modules_Help_Desk_Management_Ticket_Analysis-2-768x606.jpg 768w\" sizes=\"auto, (max-width: 787px) 100vw, 787px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Odoo Helpdesk module basically for providing customers support and address the typical issues and queries they have.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[9,344],"tags":[88,86,87],"class_list":["post-17526","post","type-post","status-publish","format-standard","hentry","category-product","category-odoo-product","tag-odoo-support-system","tag-odoo-support-ticket","tag-odoo-ticket-management"],"acf":[],"_links":{"self":[{"href":"https:\/\/tenthplanet.in\/odoo\/wp-json\/wp\/v2\/posts\/17526","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tenthplanet.in\/odoo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tenthplanet.in\/odoo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tenthplanet.in\/odoo\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tenthplanet.in\/odoo\/wp-json\/wp\/v2\/comments?post=17526"}],"version-history":[{"count":0,"href":"https:\/\/tenthplanet.in\/odoo\/wp-json\/wp\/v2\/posts\/17526\/revisions"}],"wp:attachment":[{"href":"https:\/\/tenthplanet.in\/odoo\/wp-json\/wp\/v2\/media?parent=17526"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tenthplanet.in\/odoo\/wp-json\/wp\/v2\/categories?post=17526"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tenthplanet.in\/odoo\/wp-json\/wp\/v2\/tags?post=17526"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}