To open the report, simply go to Point of Sale \u2192 Reporting \u2192 Inactive Customer<\/strong>. Users with the Head cashier<\/strong> role have permission to view POS reports, including this one. Once the report loads, Odoo automatically sets the From Date to three months before today, but users can change it as needed to widen or narrow the inactivity period.<\/p>\n\n\n\n The report supports quick search<\/strong> functionality, allowing users to search by customer name or mobile number. The From Date<\/strong> is the main filter, Odoo checks whether each customer\u2019s last purchase happened before this date to determine inactivity. Customers with recent purchases appear as active and will not be shown.<\/p>\n\n\n\n There are several filter<\/strong> options including customer name, registration date, customer ID, last purchase date, mobile number, total spend, campaign start and end dates, and activity status.<\/p>\n\n\n\n Grouping<\/strong> is also available, allowing the report to be grouped by fields like customer name, registration date, last purchase date, mobile number, campaign start date, or customer status to help organize and analyze customer segments.<\/p>\n\n\n\n The report shows useful customer details in a clean table. It includes each customer\u2019s name, mobile number, the date they were created in the system, their last purchase date, and the total amount they have spent. Odoo automatically assigns the customer status based on the From Date. <\/p>\n\n\n\n If the customer\u2019s last order date is older than the From Date, they appear as inactive<\/strong>; otherwise, their status is active<\/strong>. This helps users quickly understand customer activity and identify individuals who may need follow-up communication or targeted promotions.<\/p>\n\n\n\n The data is displayed in a simple tabular format with sortable fields for easy navigation. Users can click on any customer entry to view their complete profile. If the report needs to be analyzed or shared, it can be exported in Excel or CSV format using the Export button. <\/p>\n\n\n\n Before exporting, users should ensure that the correct filters, especially the Inactive filter are applied so that the exported data remains accurate and relevant for marketing campaigns or internal reporting.<\/p>\n\n\n\n The Inactive Customer Report in Odoo helps businesses identify customers who haven\u2019t made a purchase for a chosen period, usually […]<\/p>\n","protected":false},"author":21,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[634],"tags":[597,502,596],"class_list":["post-33705","post","type-post","status-publish","format-standard","hentry","category-reports","tag-inactive-customer-report","tag-point-of-sale","tag-report"],"_links":{"self":[{"href":"https:\/\/tenthplanet.in\/odoo\/wp-json\/wp\/v2\/posts\/33705","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tenthplanet.in\/odoo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tenthplanet.in\/odoo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tenthplanet.in\/odoo\/wp-json\/wp\/v2\/users\/21"}],"replies":[{"embeddable":true,"href":"https:\/\/tenthplanet.in\/odoo\/wp-json\/wp\/v2\/comments?post=33705"}],"version-history":[{"count":0,"href":"https:\/\/tenthplanet.in\/odoo\/wp-json\/wp\/v2\/posts\/33705\/revisions"}],"wp:attachment":[{"href":"https:\/\/tenthplanet.in\/odoo\/wp-json\/wp\/v2\/media?parent=33705"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tenthplanet.in\/odoo\/wp-json\/wp\/v2\/categories?post=33705"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tenthplanet.in\/odoo\/wp-json\/wp\/v2\/tags?post=33705"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}![\"Odoo](\"https:\/\/tenthplanet.in\/odoo\/wp-content\/uploads\/sites\/8\/2025\/11\/Tenth-Planet-Odoo-Reports-Access-the-Inactive-Customer-Report.png\" "\\"\\"")
<\/figure>\n\n\n\nSearch, Filter, and Grouping Options<\/strong><\/h2>\n\n\n\n
![\"Odoo](\"https:\/\/tenthplanet.in\/odoo\/wp-content\/uploads\/sites\/8\/2025\/11\/Tenth-Planet-Odoo-Reports-Search-Filter-Group-the-Inactive-Customer-Report.png\" "\\"\\"")
<\/figure>\n\n\n\nInformation Displayed in the Report<\/strong><\/h2>\n\n\n\n
![\"Odoo](\"https:\/\/tenthplanet.in\/odoo\/wp-content\/uploads\/sites\/8\/2025\/11\/Tenth-Planet-Odoo-Reports-Details-in-the-Inactive-Customer-Report-1024x544.png\" "\\"\\"")
<\/figure>\n\n\n\nViews and Export Options<\/strong><\/h2>\n\n\n\n
![\"Odoo](\"https:\/\/tenthplanet.in\/odoo\/wp-content\/uploads\/sites\/8\/2025\/11\/Tenth-Planet-Odoo-Reports-Export-the-Inactive-Customer-Report-1024x256.png\" "\\"\\"")
<\/figure>\n\n\n\n![\"Odoo](\"https:\/\/tenthplanet.in\/odoo\/wp-content\/uploads\/sites\/8\/2025\/11\/Tenth-Planet-Odoo-Reports-Exported-Inactive-Customer-Report-file.png\" "\\"\\"")
<\/figure>\n","protected":false},"excerpt":{"rendered":"