Open the POS<\/strong> system and enter or scan the product code or lot barcode in the search bar. Set the desired quantity of the product, then switch to Head Cashier<\/strong> to apply the line-level discount<\/strong>.<\/p>\n\n\n\n Switch to Cashier, then click the Payment Mode<\/strong> button or press the shortcut key F4<\/strong> to proceed to the payment screen. Select a payment method, such as Cash or UPI<\/strong>, and click Validate<\/strong> or use the shortcut Ctrl + V<\/strong> to complete the payment. The bill receipt will then be generated.<\/p>\n\n\n\n Once the order is complete, click Sales Return<\/strong>. Only the Head Cashier can process refunds, so switch to the Head Cashier role. Scan the bill or search for the bill number in the Search Orders<\/strong> field. The ordered products and discount percentages will be displayed on the right side. To refund a product, enter the total quantity from the bill as the refund quantity, then click Sales Return<\/strong>.<\/p>\n\n\n\n In the POS<\/strong> cart, the quantity and discount amount will appear as negative values, and the net value and tax amounts will also be negative. Switch back to the Cashier role, then click Payment Mode<\/strong> or use the shortcut key F4<\/strong>. On the payment screen, refunds can only be completed using the Cash method. The amount will appear as a negative value, indicating a refund. Click Validate<\/strong> or use the shortcut Open the POS<\/strong> system and enter or scan the product code or lot barcode in the search bar. Set the quantity<\/strong> of the product, then switch to Head Cashier<\/strong> to apply the bill-level discount. The bill-level discount will be added on a separate line.<\/p>\n\n\n\n Switch to Cashier, then click the Payment Mode<\/strong> button or press the shortcut key F4<\/strong> to proceed to the payment screen. Select a payment method, such as Cash or UPI<\/strong> and click Validate<\/strong> or use the shortcut Ctrl + V<\/strong> to complete the payment. The bill receipt will then be generated.<\/p>\n\n\n\n Once the order is complete, click Sales Return<\/strong>. Only the Head Cashier can process refunds, so switch to the Head Cashier role. Scan the bill or search for the bill number in the Search Orders<\/strong> field. The right side will display the ordered products along with the bill-level discount line. To refund a product, enter the total quantity from the bill as the refund quantity, but do not select the bill-level discount line, then click the Sales Return<\/strong> button.<\/p>\n\n\n\n In the POS, how does the refund process work when line-level and bill-level discounts are applied How is the refund […]<\/p>\n","protected":false},"author":21,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[430],"tags":[676,515,521,495,526],"class_list":["post-34351","post","type-post","status-publish","format-standard","hentry","category-point-of-sale","tag-bill-level-discount","tag-discount","tag-line-level-discount","tag-pos","tag-refund"],"acf":[],"_links":{"self":[{"href":"https:\/\/tenthplanet.in\/odoo\/wp-json\/wp\/v2\/posts\/34351","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tenthplanet.in\/odoo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tenthplanet.in\/odoo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tenthplanet.in\/odoo\/wp-json\/wp\/v2\/users\/21"}],"replies":[{"embeddable":true,"href":"https:\/\/tenthplanet.in\/odoo\/wp-json\/wp\/v2\/comments?post=34351"}],"version-history":[{"count":1,"href":"https:\/\/tenthplanet.in\/odoo\/wp-json\/wp\/v2\/posts\/34351\/revisions"}],"predecessor-version":[{"id":36938,"href":"https:\/\/tenthplanet.in\/odoo\/wp-json\/wp\/v2\/posts\/34351\/revisions\/36938"}],"wp:attachment":[{"href":"https:\/\/tenthplanet.in\/odoo\/wp-json\/wp\/v2\/media?parent=34351"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tenthplanet.in\/odoo\/wp-json\/wp\/v2\/categories?post=34351"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tenthplanet.in\/odoo\/wp-json\/wp\/v2\/tags?post=34351"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}![\"Odoo](\"https:\/\/tenthplanet.in\/odoo\/wp-content\/uploads\/sites\/8\/2025\/11\/Tenthplanet-Odoo-POS-Order-Line-Level-POS-Cart-1024x623.png\" "\\"\\"")
<\/figure>\n\n\n\nComplete the Payment<\/strong><\/h2>\n\n\n\n
How to Process a Refund<\/strong><\/h2>\n\n\n\n
![\"Odoo](\"https:\/\/tenthplanet.in\/odoo\/wp-content\/uploads\/sites\/8\/2025\/11\/Tenthplanet-Odoo-POS-Order-Line-Level-Refund-POS-Cart-1024x623.png\" "\\"\\"")
<\/figure>\n\n\n\n
Ctrl + V<\/strong> to complete the payment, and the bill receipt will then be generated.<\/p>\n\n\n\n![\"Odoo](\"https:\/\/tenthplanet.in\/odoo\/wp-content\/uploads\/sites\/8\/2025\/11\/Tenthplanet-Odoo-POS-Order-Line-Level-Bill-Receipt.png\" "\\"\\"")
<\/figure>\n\n\n\nSelect Product and Apply the Bill-level Discount<\/strong><\/h2>\n\n\n\n
![\"Odoo](\"https:\/\/tenthplanet.in\/odoo\/wp-content\/uploads\/sites\/8\/2025\/11\/Tenthplanet-Odoo-POS-Order-Bill-Level-POS-Cart-1024x623.png\" "\\"\\"")
<\/figure>\n\n\n\nComplete the Payment<\/strong><\/h2>\n\n\n\n
How to Process a Refund<\/strong><\/h2>\n\n\n\n
![\"Odoo](\"https:\/\/tenthplanet.in\/odoo\/wp-content\/uploads\/sites\/8\/2025\/11\/Tenthplanet-Odoo-POS-Order-BillLevel-Refund-POS-Cart-1024x623.png\" "\\"\\"")
<\/figure>\n\n\n\n
In the POS cart, quantities, net value, and tax will appear as negative, while the bill-level discount will show as a positive value. Switch to the Cashier role, then click Payment Mode<\/strong> or press F4<\/strong>. On the payment screen, refunds can only be completed using the Cash method, with the amount shown as negative. Click Validate<\/strong> or press Ctrl + V<\/strong> to finalize, and a refund receipt will be generated.<\/p>\n\n\n\n![\"Odoo](\"https:\/\/tenthplanet.in\/odoo\/wp-content\/uploads\/sites\/8\/2025\/11\/Tenthplanet-Odoo-POS-Order-Bill-Level-Bill-Receipt.png\" "\\"\\"")
<\/figure>\n","protected":false},"excerpt":{"rendered":"