{"id":17019,"date":"2020-06-04T15:40:12","date_gmt":"2020-06-04T10:10:12","guid":{"rendered":"https:\/\/tenthplanet.in\/resources\/?post_type=casestudies&#038;p=17019"},"modified":"2020-11-19T11:37:37","modified_gmt":"2020-11-19T06:07:37","slug":"salesforce-administration-services","status":"publish","type":"casestudies","link":"https:\/\/tenthplanet.in\/resources\/casestudies\/salesforce-administration-services\/","title":{"rendered":"Salesforce Administration Services"},"content":{"rendered":"<p><b>Customer<\/b> \u2013 VS0<\/p>\n<p><b>Engagement Model<\/b> \u2013 Dedicated offshore support<\/p>\n<p><b>Support since &#8211; 2017<\/b><\/p>\n<p><b>Business Need<\/b><\/p>\n<ul>\n<li>To provide Admin services for Custom Application software built on Force.com<\/li>\n<li>Provisioning users in the Application \u00ad\u00ad\u00ad\u00adwith appropriate roles, hierarchies and permissions<\/li>\n<li>Import data into the Salesforce Application from other systems<\/li>\n<li>secured access to data for Salesforce users and Guest users<\/li>\n<li>Ensuring GDPR compliance<\/li>\n<li>Regular refresh of the lower environment sandboxes<\/li>\n<li>Validating security alerts and critical updates from Salesforce in the Application<\/li>\n<li>Salesforce Data back up and restoration \u00ad\u00ad\u00ad\u00ad\u00ad<\/li>\n<li>Object Level configurations \u2013 Objects, tab, views, fields, page layouts, record types<\/li>\n<li>Salesforce Built-In Automation \u2013 formula fields, validations, workflow rules<\/li>\n<\/ul>\n<p><b>TenthPlanet\u2019s process <\/b><\/p>\n<ul>\n<li>All the Salesforce Admin requests are logged in using Remedy force<\/li>\n<li>E Mail \/ skype for business \/ Mittel phone are the tools used for receiving the request<\/li>\n<li>Requests are categorized based on severity and impact<\/li>\n<li>Response time, resolution time defined for all the Admin requests<\/li>\n<li>Triaging the request to the appropriate support group based on the request type<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Provide Admin services for Custom Application software built on Force.com<\/p>\n","protected":false},"featured_media":17027,"menu_order":0,"template":"","format":"standard","meta":[],"categories":[32],"tags":[230],"class_list":["post-17019","casestudies","type-casestudies","status-publish","format-standard","has-post-thumbnail","hentry","category-salesforce","tag-administration"],"_links":{"self":[{"href":"https:\/\/tenthplanet.in\/resources\/wp-json\/wp\/v2\/casestudies\/17019","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tenthplanet.in\/resources\/wp-json\/wp\/v2\/casestudies"}],"about":[{"href":"https:\/\/tenthplanet.in\/resources\/wp-json\/wp\/v2\/types\/casestudies"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/tenthplanet.in\/resources\/wp-json\/wp\/v2\/media\/17027"}],"wp:attachment":[{"href":"https:\/\/tenthplanet.in\/resources\/wp-json\/wp\/v2\/media?parent=17019"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tenthplanet.in\/resources\/wp-json\/wp\/v2\/categories?post=17019"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tenthplanet.in\/resources\/wp-json\/wp\/v2\/tags?post=17019"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}