Compiere ERP for Healthcare products Services and Maintenance
ERP software for customer care services, customer contract maintenance and timely services, call request with status tracking which helps your to improve the customer services.
Initial Configuration Management
- Working Days
- Demographics
- Territory
- SMS Message Template
- PM Configuration
Instrument Management
- Instrument category
- Managing Instrument to create contract and tickets
- Manage Spares
- Maintain Application Error Code
Partner Management
- Customer Department
- Account Classification to segregate the customer
- Manage Customer
- Maintain customer contract details
- Manage Preventive Maintenance Details
- Manage Employee classification
- Manage Employee
- Channel Partner, which maintain distributor details
Ticket Management
- Creation of ticket (Request) in application
- Creation of ticket (Request) via SMS
- Creation of ticket (Request) via 3rd party software
- Option to create Breakdown calls, Scheduled calls, TechSupport calls
- Maintain Breakdown calls
- Maintain Scheduled calls
- Maintain TechSupport calls
- SMS send to customer once closed the ticket
- SMS send to engineer once open the ticket
- Ticket status change manually in application
- Ticket status change through SMS
- Ticket status change through 3rd party software
- Capture the ‘Technical findings’ in tickets
- Capture the ‘suggestions to customer’ in tickets
- Ticket assigned date time and Closed date time captured
- Field service reporting create against the tickets
- Error option to select in Field Service Reporting
- Field service reporting – approval by report engineer
- Escalation SMS send to ‘Reporting engineer’ about pending tickets
- Escalation SMS will be send to ‘Business Unit Head’ about pending tickets
- Preventive maintenance ticket create each month via scheduler
- Maintenance contract ticket create each month via scheduler
- ‘Post installation audit’ ticket create via scheduler
- Renew Contract option to update existing contract
- Ticket list report to list out all the tickets
Collaboration Management
- Create spare quotation to capture spare details
- Print the spare quotation to send mail to customer
- Create spare request to confirm
- Send auto email to distribution team about spare request
- AMC/CMC Quotation create and send print to customer
- Tour planner to maintain scheduled tickets for particular engineer
- Calibration Certificate print for list of products
- Preventive Maintenance list report
- Customer contract list report
- Field service reporting list report
- No Contract Customer list