Compiere ERP for Healthcare products Services and Maintenance ERP software for customer care services, customer contract maintenance and timely services, call request with status tracking which helps your to improve the customer services. GET IN TOUCH
Initial Configuration Management
Working Days
Demographics
Territory
SMS Message Template
PM Configuration
Instrument category
Managing Instrument to create contract and tickets
Manage Spares
Maintain Application Error Code
Customer Department
Account Classification to segregate the customer
Manage Customer
Maintain customer contract details
Manage Preventive Maintenance Details
Manage Employee classification
Manage Employee
Channel Partner, which maintain distributor details
Creation of ticket (Request) in application
Creation of ticket (Request) via SMS
Creation of ticket (Request) via 3rd party software
Option to create Breakdown calls, Scheduled calls, TechSupport calls
Maintain Breakdown calls
Maintain Scheduled calls
Maintain TechSupport calls
SMS send to customer once closed the ticket
SMS send to engineer once open the ticket
Ticket status change manually in application
Ticket status change through SMS
Ticket status change through 3rd party software
Capture the ‘Technical findings’ in tickets
Capture the ‘suggestions to customer’ in tickets
Ticket assigned date time and Closed date time captured
Field service reporting create against the tickets
Error option to select in Field Service Reporting
Field service reporting – approval by report engineer
Escalation SMS send to ‘Reporting engineer’ about pending tickets
Escalation SMS will be send to ‘Business Unit Head’ about pending tickets
Preventive maintenance ticket create each month via scheduler
Maintenance contract ticket create each month via scheduler
‘Post installation audit’ ticket create via scheduler
Renew Contract option to update existing contract
Ticket list report to list out all the tickets
Create spare quotation to capture spare details
Print the spare quotation to send mail to customer
Create spare request to confirm
Send auto email to distribution team about spare request
AMC/CMC Quotation create and send print to customer
Tour planner to maintain scheduled tickets for particular engineer
Calibration Certificate print for list of products
Preventive Maintenance list report
Customer contract list report
Field service reporting list report
No Contract Customer list
Compiere ERP for Healthcare products Services and Maintenance
