Support Services provided via support desk model to monitor models and enhance and in parallel for ensuring the availability of solution via incident management, incidents will be classified based on priority and severity and acknowledged and resolved based on agreed SLA’s. Guaranteed high availability and data consistency to rely on analytics solutions implemented for effective decision making.
- Monitor job execution
- Data Validations
- Verify data between source and data lake
- Cross-check all developed visualizations
- On-demand support for resolving issues related to data variance, accessing the portal
- Performance tuning of ETL
- Switch over to DR when DR if DR is provisioned
- Monitor and manage infrastructure load
- Ticket based supporting
- Minor changes/enhancements
- Daily monitoring and reporting
Highlights
- Unlimited tickets
- Flexible on-demand support
- Communication: phone, email
- Support desk portal
- SLA based
- Timezone: suiting customer calendar – 24/7