Compiere On premise ERP to enhance the service management for diagnostic devices

Companies choosing the right ERP is a key decision, with the business process fitting correctly into the selected ERP. Careful analysis by CPC IT Team and TenthPlanet made sure the majority of the business process fits into the Compiere system.

Highlights :

• CCHS is a centralized call handling system which helps CPC to provide support to customer on the issues reported against the instrument sold
• To manage the ticketing system in a better and efficient way
• To track CPC service engineer activities like performance, utilization on a daily, monthly and on need basis
• Ability to track how many issues are raised by the customers for a given period
• Ability to track which customers are raising more issues
• Ability to track when the customer will call the service engineer and report an issue and when the issue has been resolved by the service engineer