How to revoke customer points wrongly redeemed in Adempiere Retail

Take back or remove loyalty/reward points that were previously given to a customer.

Who Can Access

• Admin
• Manager
• Cashier
• Back office

What User Can Do

• Search and Select a Customer
• View Current Point Balance
• Enter Number of Points to Revoke
• View Updated Balance

Pre-Requisite Activities

• User Logged In with Proper Permissions
• Points Already Awarded
• Valid Reason for Revocation

BUSINESS RULES

• Only Authorised Users Can Revoke Points
• Valid Reason Must Be Provided
• Points Cannot Be Revoked Below Zero Balance
• No Revocation After Expiry
• Customer Notification (If Enabled)
• Revoke Not Allowed on Already Redeemed Points
• Manager Approval (Optional Based on Policy)

USER ACCESS

STEP 1: Click CRM Integration Folder.

STEP 2: Click Revoke Points Redemption Process.

STEP 3: Choose Customer.

STEP 4:- Select Customer Code,Name,Mobile No…etc

STEP 5: Select Customer and Click Tick Button.

STEP 6: Enter the Adjustment Number and Adjustment Date.

STEP 7: Click Start Button.

STEP 8: Process Completed No Error.