Salesforce Services

Salesforce CRM Services

Tenth Planet empowers organizations to make use of the world’s leading cloud computing platform Salesforce to automate their business process effectively. Based on the business needs, we will work closely with the stake holders and identify the appropriate Salesforce solutions.

We offer services for the variety of products from Salesforce like sales cloud, Marketing cloud, service cloud, community cloud with Analytics and IOT.

Tenth planet specializes in providing services on the classic and the lightning frameworks of Salesforce. We have extensive experience in integrating Appexchange Apps and other third parties using Salesforce API’s.

Salesforce Consulting

Salesforce has wide variety of products and App exchange applications to meet the business needs and add value to their core operations.

With our experience, we will recommend and suggest the right product, platform and any third party integrations to FIT your business process.

Choosing the right product will ensure the solution will be robust and scalable for the business and saves a lot of time and resources in the implementation.

Salesforce has a lot of standard objects, validations and workflows which can be utilized for the solution and thereby keeping the customization and extensions minimal. This will help long term maintenance and support of the business application.

Our consulting will help the business in adapting to the Salesforce platform in every step, from choosing the right products, licensing and planned execution to ensure the timely implementation of the solution.

Highlights

  • Re-engineering Business Process
  • Implementation Planning

Salesforce Implementation

Rapid Application development and early GO Live are the bench marks for Salesforce platform. This is achieved by having the right solution approach.

The solution will use the best practice of using the Salesforce platform force.com features, standard objects and in built process and list the customizations and integrations, essential for the business process.

Our Salesforce Custom application development will include building a quick prototype, to get the stake holder acceptance for the solution and an early feedback.

Solution Design

The solution design will include the following

  • User interface
  • Custom objects
  • Validation rules
  • Workflows
  • Auto process
  • Field Names

Development

We follow the Salesforce standards of implementations and development includes, but not limited to

  • Apex
  • Visual force
  • Workflows
  • Triggers
  • Custom objects
  • Lightning components
  • Process builder
  • Reports and Dashboards

Deploy

We ensure the proper editions of Salesforce are refreshed in the different sandboxes and deployment includes

  • Data archival
  • Change set preparation
  • Configurations
  • Quality validations
  • User training

The release process is carefully planned to avoid downtime to business and ensure continuity.

Salesforce Integration

Most of the organizations use various applications for different business functions and for a complete view of the business, seamless data transfer between these systems is highly essential.

Tenth planet offers secure, reliable, seamless and scalable integrations with 3rd party systems and App exchange applications.

We have extensive experience in integrating Salesforce with Microsoft share point, Drupal CMS and other third party systems using REST / SOAP . We have also integrated Salesforce with App exchange Applications like fairsail, Jobscience, Getfeedback, Remedy force.

Highlights

  • 90 Days GO LIVE
  • Custom App Development
  • Automate the business process

Salesforce Support

After successful implementation of the Salesforce custom application project, an effective support system is required to train the users, clarify business process issues, and resolve any minor issues in the system.

Our support includes

  • User provisioning
  • Configuration
  • Role access
  • Clarifications
  • Data issues
  • Minor enhancements

We are specialists in using Remedy force as the tool in supporting the incidents and change requests and publishing various reports / dashboards.

Highlights

  • 24/7 support desk
  • Ongoing advice
  • Quick enhancement
  • Maintenance of cloud solution