The Odoo Help Desk Module generates tickets by emails, or from a website form or any third-party application and these tickets can be assigned manually or randomly between the team members. The module also allows you to assign priority to tickets. It consists of the following features
- Ticket management application
- Process tickets through different stages
- Add priorities, types, description, and tags to define your tickets
- Make an in-depth analysis of your tickets through pivot view
- Allows you to link your company help desk to a public FAQ/Forum
- Helpdesk adds SLA (Service Level Agreements) contracts and rules
- Helps to set the service level agreements for individual tickets which are raised
- Automates Customer satisfaction survey
Help Desk Workflow
Help Desk – Dashboard
Help Desk – SLA
Help Desk – Ticket Creation
Help Desk – Ticket Status – Kanban View
Help Desk – Ticket Analysis
