SMS Delivery Confirmation in Odoo18

The steps below guide you through configuring “SMS Delivery Confirmation” in Odoo18. This workflow explains how to enable automatic SMS notifications for customers upon delivery of their orders, ensuring real-time communication and enhancing customer satisfaction.

• Navigate to Inventory Settings: From the Odoo web application, go to the “Inventory” module and then to “Settings”.
• Enable SMS Confirmation: Within the settings, scroll down to the “Shipping” section and locate “SMS Confirmation.” Tick the checkbox that says “Send an automatic confirmation SMS Text Message when Delivery Orders are done” and save the changes.
• Create a Sales Order: After enabling the setting, create a new sales order (quotation) for a customer (e.g., “MRF Tyres”) and add the desired product (e.g., “PUF Insulation panel HF80”) with the specified quantity.
• Confirm the Sales Order: Confirm the sales order.
• Process Delivery: Proceed to the delivery order associated with the sales order. Click “Check Availability” to ensure products are in stock.
• Validate Delivery: Finally, click “Validate” to complete the delivery. Upon validation, an automatic SMS confirmation will be sent to the customer for the delivery.