How does Request Resolution work in iDempiere
In iDempiere, Request Resolution is used to define how a request is concluded once it has been handled. It represents the final outcome of a request and helps standardize how issues, complaints, service tickets, or internal requests are resolved in the system.
How to Create a Request Resolution in iDempiere
- Navigate to the Request Resolution window
- Create a new record
- Enter the resolution name
- Add description or comments
- Set the resolution as Active
- Save the record
How Request Resolution is used
When a request is created, it typically moves through different stages such as Open, In Progress, or Waiting. Once the request is addressed, the user selects a Request Resolution to indicate the result of the action taken. This resolution becomes part of the request history and is used for tracking, reporting, and analysis.
Examples of resolutions include
- Completed
- Rejected
- Fixed
- Duplicate Request
Each resolution provides context to the closure, beyond just marking the request as closed.
Once created, the Request Resolution becomes available in the Request window and can be selected when closing or completing a request. This ensures requests are closed with a clear and consistent outcome for tracking and reporting purposes.