How to allocate points to Customers for redemption in Adempiere Retail

The Redeem Process allows a customer to use their accumulated loyalty points as part of the Payment during billing at the POS. This reduces the cash/card payment amount and offers a reward for continued shopping.

User Access

Who Can Access

• IT Admin
• Cashier
• Head Cashier
• Back Office

What User Can Do

• To select Redeem Process.

Pre-Requisite Activities

• CRM must be integrated with POS and support point redemption APIs.
• The customer must have:
  • An active loyalty account.
  • Sufficient points available for redemption.
• Redemption rules must be configured

Business Rules

• Customer must be identified before redemption (mobile number/ID).
• Redeemable points should not exceed bill value.
• Points once redeemed are non-reversible unless bill is canceled.
• Redemption may be blocked on discounted or restricted items.
• POS should log redemption details for audit and CRM sync.

User Interface

STEP 1: To select a Redeem process.

STEP 2:To enter the points and to click the start check box.To run the process.

STEP 3:Once to run the process show the popup window will redeem the current year points and to click the check box.

STEP 4: Once to run the process to show the popup msg Proceed now and then to click the check box.

STEP 5: Once to run the process then show popup window Redeemed points will updated successfully.And to click the box.