How to capture Redeem Points CRM API Log in ADempiere Retail

This feature logs the CRM API interaction that happens when a customer redeems loyalty points during billing. It helps track whether the redemption request was successfully communicated to the CRM and what response was received.

User Access

Who Can Access

• IT ADMIN

What User Can Do

• Check if the redeem request was successfully sent to CRM.
• View API response from CRM (e.g., success, insufficient points, invalid mobile).
• Retry the API call in case of failure.

Pre-Requisite Activities

• CRM loyalty redemption API should be configured and enabled.
• Customer must be selected before redemption.
• Points balance must be validated before sending redeem request.
• POS or middle ware must have logging capability for CRM calls.

Business Rules

• System must log all redeem point API calls, whether success or failure.
• Each log must include:
  • Mobile number or customer ID
  • Redeemed amount and equivalent points
  • Invoice number (if already created)
  • Request timestamp
  • API endpoint called
  • CRM response (success/fail + message)
• If the CRM API call fails:
  • Show an alert to the cashier with the reason
  • Allow retry only before invoice is completed
• CRM log entries should be read-only and retained for a fixed duration (e.g., 30–90 days).
• Reuse or rollback of failed redemption should follow business validation logic.

User Interface

STEP 1: Enter into the screen CRM API LOG

STEP 2: you can view the log file once enter it into the API log screen as a Redeem pts API LOG