How to Refund Products in POS in ADempiere Retail

Returning money to the customer through the Point of Sale (POS) system for a returned or cancelled item.

User Access

Who Can Access

• Cashier
• Admin

What User Can Do

• Search and Select the Original Bill
• Select Items to Refund
• Verify Return Eligibility
• Process Refund Based on Payment Mode
• Print Refund Receipt

Pre-Requisite Activities

• User Logged In with Refund Rights
• Valid Original Bill or Transaction Number
• Refund Policy Defined in System
• Item Must Be in Returnable Condition
• POS Refund Option Enabled

Business Rules

• Refund Allowed Only Within Return Window
• Original Bill is Mandatory
• Same Payment Mode for Refund
• Item Condition Must Be Verified
• Refund Amount Cannot Exceed Original Value
• Refunds May Require Manager Approval
• Inventory Adjustment Required

User Interface

Step 1 : Click Page Up button to do refund bill.

Step 2: Enter the Head Cashier Password to do refund then click Ok.

Step 3 : Enter the Bill No and Click Ok.

Step 4 : Choose the Partial refund or Full refund in the Pop Up.

Step 5 : Products loaded fully if Full refund would be selected. Otherwise the products should be scan if Partial refund selected

Step 6 : Check refund bill in F9 View option to verify.