How to Hold/Retrieve a POS Bill in ADempiere Retail?

Bill Hold allows a cashier to temporarily pause a bill without cancelling it. Bill Retrieve enables the cashier to resume the held bill later and complete the transaction

User Access

Who Can Access

• Cashier
• Head Cashier

What User Can Do

• Hold a bill at any time during billing
• Retrieve a previously held bill to continue billing and complete the payment.
• Print the bill after retrieving it, just like a normal transaction

Pre-Requisite Activities

• User must be logged into the POS with appropriate billing permissions.
• Bill must be in progress to use the Hold function.
• System configuration must allow “Hold/Retrieve” feature in POS settings.

Business Rules

• Only unsaved bills can be held.
• Each held bill must be assigned a unique Hold ID or Reference Number.
• Retrieval can only be done by the same user or based on store configuration.
• Bills held beyond a certain time (e.g., end of the day) may be auto-cancelled based on settings.
• The number of bills that can be held simultaneously may be limited by system rules.

User Interface

Step 1 : Select ‘POS’ in Menu -> POS Management -> POS or Search POS in Lookup.

Step 2 : Search Product using Product Code, Product Name, Barcode, IMEI, Serial Number

Step 3 : Click Ctrl + N button for Hold the order

Step 4 : Click F6 for retrieve the hold order

Step 5 : User can able to view hold orders list

Step 6 : User can able to select the hold orders by using document search option or with help of up/down keys and click enter

Step 7 : Selected Hold orders products list in pos screen

Step 8 : Clear all hold orders using ‘Alt + C’ in Retrieve screen

Step 9 : Enter head cashier password and click ‘Enter’ to clear the hold orders

Step 10 : While Retrieve the credit order, the credit order button should be enabled (Red colour highlight)

Step 11 : While Retrieve the Door Delivery, the door delivery button should be enabled (Red colour highlight)

Step 12 : While Retrieve the Online Sales, the online sales button should be enabled (Red colour highlight)